Hiring _ Amdocs CRM L2 Support

2 weeks ago

Pune, Maharashtra, India VOIS Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Role & responsibilities

  • Strong Operational, analytical, problem-solving  skills
  • At least 2+ years of hands on Technical Expertise in AMDOCS OMS.
  • Min 2+ years of Strong Telecom Domain Knowledge is must
  • Manage People activities and ensure all Operational activities delivered within agreed SLAs.
  • SME OMS in Telecom Domain Amdocs Enabler
  • Should have end to end knowledge of Telecom domain and have strong technical expertise in Amdocs Enabler OMS.
  • Knowledge on CRM, Rating, Billing, etc. BSS applications areas, COTS package Amdocs Enablers, Turbo Charging and OMS, Unix and PL/SQL.
  • Support changes carried out by interface applications like Mediation, CRM, Provisioning, DWH, etc. Provide support to Customer Operations team -Work around solutions and work with L3 team for permanent fix, ensure timely & accurate bill cycle.
  • Technical specialist for resolving all complex & critical application issues/ challenges faced by the team. - Accountable for meeting & improving SLA & KPIs for their application suite.
  • Should have minimum 3 years of technical experience on Amdocs Enabler (CRM), Unix and SQL.
  • Responsible for driving down the incidents , problem, trouble tickets, service request trends, resource management and stakeholder management.
  • Should have sound knowledge on ITIL/ITSM processes.

  • People Analytics Partner

    5 days ago

    Pune, Maharashtra, India Amdocs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job ID: Required Travel :No Travel Managerial - NoLocation: India- Pune (Amdocs Site)  Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences...

  • People Analytics Partner

    6 days ago

    Pune, Maharashtra, India Amdocs Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job ID: 205384Required Travel : No TravelManagerial - NoLocation: India- Pune (Amdocs Site)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...

  • Cyber Security Technical Service Manager

    5 days ago

    Pune, Maharashtra, India Amdocs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job ID: Required Travel :Minimal Managerial - YesLocation: India- Pune (Amdocs Site)  Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences...

  • Cyber Security Technical Service Manager

    5 days ago

    Pune, Maharashtra, India Amdocs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job ID: 205411Required Travel : MinimalManagerial - YesLocation: India- Pune (Amdocs Site)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...

  • Software Engineer

    2 days ago

    Pune, Maharashtra, India Amdocs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job ID: Required Travel :Minimal Managerial - No Location: :India- Pune (Amdocs Site)  Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences...

  • FinOps Engineer

    1 week ago

    Pune, Maharashtra, India Amdocs Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job ID: Required Travel :Minimal Managerial - NoLocation: India- Pune (Amdocs Site)  Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...

  • FinOps Engineer

    1 week ago

    Pune, Maharashtra, India Amdocs Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job ID: 203969Required Travel : MinimalManagerial - NoLocation: India- Pune (Amdocs Site)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...

  • Fiber Engineer

    2 days ago

    Pune, Maharashtra, India Amdocs Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job ID: Required Travel :Minimal Managerial - NoLocation: India- Pune (Amdocs Site)  Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...

  • Technical & Business Operations Agent (BPO)

    1 week ago

    Pune, Maharashtra, India Amdocs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job ID: 204987Required Travel : MinimalLocation: [[reqLocation]]Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end...

  • Technical & Business Operations Agent (BPO)

    1 week ago

    Pune, Maharashtra, India Amdocs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job ID: Required Travel :Minimal Location: [[reqLocation]]  Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end...