Senior IT Administrator

3 hours ago

Bengaluru, Karnataka, India DesignBoxed Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Hiring: Senior IT Administrator

Location: Bangalore

Experience: 4 to 6 years

Availability: Immediate Joiner

Travel: Open to Travel

Job Summary: We are looking for an experienced and proactive Senior IT Administrator to help maintain and enhance our company's IT infrastructure, covering both hardware and software operations. The ideal candidate will be a key technical resource, responsible for resolving complex support issues, ensuring the smooth functioning of our systems, and contributing to the implementation of IT best practices. This role requires 4-6 years of hands-on experience. Candidates must be available to join immediately and be open to travel to other office locations when required.

Key Responsibilities:

  • Administer and maintain the company's IT infrastructure, including hardware, software, and networks, serving as an escalation point for complex issues.
  • Diagnose and resolve advanced hardware issues related to desktops, laptops, printers, routers, and other peripherals.
  • Manage the full lifecycle of software, including installation, configuration, updates, and license compliance.
  • Contribute to the implementation and maintenance of data security protocols and perform regular system backups and recovery procedures.
  • Provide advanced technical support and guidance to internal teams, resolving issues efficiently.
  • Liaise with external vendors for IT procurement, support tickets, and service management.
  • Administer and support key business applications, including email systems (e.g., Google Workspace/Office 365), cloud storage, and communication platforms.
  • Maintain a detailed inventory of IT assets and create comprehensive documentation for systems, processes, and troubleshooting guides.
  • Support IT setup for new employees as part of the onboarding process.
  • Proactively monitor system performance to ensure high availability and take ownership of resolving critical incidents to minimize downtime.
  • Travel to other offices or event locations as and when required.

Required Skills and Experience:

  • A bachelor's degree in information technology, Computer Science, or a related f field.
  • 4-6 years of proven experience in an IT Support or System Administrator role.
  • Strong proficiency in troubleshooting Windows and macOS environments.
  • Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
  • Hands-on experience with cloud productivity suites (Google Workspace or Microsoft 365).
  • Experience with IT helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to work independently and manage multiple priorities effectively.

Preferred Qualifications:

  • Relevant certifications such as CompTIA A+/Network+, Microsoft Certified, or CCNA are a strong plus.
  • Prior experience in a multi-location or fast-paced startup environment will be an advantage.

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