Senior Technical Engineer

1 day ago

Delhi, Delhi, India DCode Full time ₹ 90,000 - ₹ 1,20,000 per year

Location:
Head Office, Sahibabad Industrial Area, Ghaziabad (Delhi Border)

Company:
DCode (Best Barcode System Pvt. Ltd.)

About Us

DCode is a fast-growing Indian brand in the AIDC industry, manufacturing and supplying barcode printers, receipt printers, scanners, and related automation products. With a strong service network across India and a focus on innovation, we support enterprises and partners with reliable technology and responsive after-sales service.

Role Overview

We are looking for a
Senior Technical Engineer
to join our Head Office team at Sahibabad. This role is central to ensuring our channel partners, enterprise clients, and sales team get strong technical support both before and after sales.

Key Responsibilities

  • Provide
    pre-sales support
    : product demonstrations, proof-of-concept testing, technical presentations, and solution design.
  • Provide
    post-sales support
    : installation, configuration, troubleshooting, and customer training for DCode products.
  • Prepare and maintain technical documentation, FAQs, and support material for internal teams and partners.
  • Coordinate with R&D and product management teams to relay market feedback and feature requests.
  • Manage escalations and ensure timely resolution through on-site/remote assistance.
  • Conduct technical workshops and knowledge sessions for channel partners and internal teams.

Requirements

  • Bachelor's degree/diploma in Electronics, IT, Computer Science, or related field.
  • 5+ years of experience
    in technical support, preferably in AIDC, printing, or IT hardware.
  • Strong hands-on experience with installation, networking, and hardware/software troubleshooting.
  • Good communication skills to engage with enterprise clients and partners.
  • Ability to manage pressure, prioritize tasks, and support multiple stakeholders simultaneously.
  • Willingness to travel for client support and installations when required.

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