Senior Associate Digital Client Service

JOB DESCRIPTION

Build your career in Data Analytics, Controls, and Reconciliation working in the world's most innovative bank which values creativity and excellence.

As the Senior Associate Digital Client Service - Data Analytics & BI within the Data Analytics, Controls, and Reconciliation team, you will lead the management of large-scale data sets, oversee reconciliation processes, and enhance audit readiness. You will have the opportunity to implement automation solutions using Alteryx, Python, and Tableau, promote process excellence, and ensure our operations are robust and compliant.

We offer leadership opportunities in transformative projects, a collaborative and inclusive environment, access to advanced technologies, and strong support for professional development and career growth.

Job Responsibilities

• Perform advanced data mining and analytics to deliver actionable business insights.
• Design, build, and test data visualizations and dashboards tailored to business needs.
• Collaborate with Product Owners and Operations to translate business requirements into technical solutions.
• Lead and mentor the reconciliation team, ensuring timely and accurate completion of activities.
• Develop and implement robust control frameworks for data integrity and compliance.
• Proactively identify and mitigate risks through root cause analysis and process improvement.
• Serve as the primary contact for internal and external audits, managing all audit processes.
• Ensure adherence to governance, compliance, and documentation standards.
• Drive automation and process optimization using Alteryx, Python, and Tableau.
• Build strong partnerships with teams, manage stakeholder expectations, and report KPIs.
• Work as part of an agile team, contributing to sprint planning, reviews, and retrospectives.

Required qualifications, capabilities and skills

• Bachelor's or Master's degree in Finance, Accounting, Data Science, or a related discipline.
• 10+ years of progressive experience in reconciliation, controls, and audit management within a complex, fast-paced environment
• Proven expertise in Alteryx, Python, and Tableau for automation, analytics, and reporting.
• Strong understanding of process governance, risk management, and compliance frameworks.
• Demonstrated ability to lead teams, drive performance, and manage multiple priorities.
• Exceptional communication, analytical, and problem-solving skills.
• Experience in developing and managing dashboards and metrics for executive reporting.

Preferred qualifications, capabilities and skills

• Experience in banking, financial services, or a shared services environment.
• Exposure to additional automation or analytics tools (e.g., SQL, Power BI, R).
• Background in audit, risk management, or quality assurance.
• Professional certifications (e.g., CPA, CISA, FRM, Six Sigma) are a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.