Coordinator-Back-End/ Non Voice

3 days ago

Gurgaon, Haryana, India EXL Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance.
  • Provide travel solutions based on company policies, cost-effectiveness, and traveler preferences.
  • Manage itinerary changes, cancellations, refunds, and rebookings as per client requests.
  • Coordinate with airlines, hotels, and travel vendors to ensure smooth travel experiences.
  • Address and resolve travel-related issues such as missed flights, booking errors, or emergency travel needs.
  • Maintain and update customer travel profiles and ensure compliance with corporate travel policies.
  • Work with internal teams to provide customized travel solutions for high-value clients.
  • Ensure timely follow-ups and maintain a high level of customer satisfaction.
  • Stay updated with industry trends, airline policies, and travel regulations.

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