Executives-Back-End/ Non Voice

1 week ago

Gurgaon, Haryana, India EXL Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Description

Position: Customer Service Executive
Experience: 1-3 Years in Corporate Travel / Business Travel Support (Email & Voice)
Job Summary:
We are looking for an experienced Customer Service Executive (German Language B2 Level) to manage inbound and outbound calls and emails related to corporate business travel. The ideal candidate must have 1-3 years of experience in a similar profile, ensuring seamless travel support for corporate clients, resolving queries, and coordinating with travel partners.

Responsibilities

Key Responsibilities:

•    Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance.

•    Provide travel solutions based on company policies, cost-effectiveness, and traveler preferences.

•    Manage itinerary changes, cancellations, refunds, and rebookings as per client requests.

•    Coordinate with airlines, hotels, and travel vendors to ensure smooth travel experiences.

•    Address and resolve travel-related issues such as missed flights, booking errors, or emergency travel needs.

•    Maintain and update customer travel profiles and ensure compliance with corporate travel policies.

•    Work with internal teams to provide customized travel solutions for high-value clients.

•    Ensure timely follow-ups and maintain a high level of customer satisfaction.

•    Stay updated with industry trends, airline policies, and travel regulations.

Qualifications

Graduate / German Language minimum B2 Level

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