Customer Service Executive

About Bolt.Earth

At Bolt.Earth, were building the backbone of sustainable mobilityfast. We are on a mission to power Indias EV future with the world's most reliable, accessible, and user-friendly EV charging network. Our connected ecosystem featuring a range of chargers suitable for 2-, 3-and 4-wheelers, a seamless CMS system, and an intuitive mobile app breaks down barriers to EV adoption and makes range anxiety a thing of the past.

Role Overview

Position: Associate- Customer Delight

Location: Bengaluru

Team: Customer Delight

What You'll Own:

• Respond promptly and professionally to customer inquiries via phone, chat, email, and social media.
• Maintain a deep understanding of Bolt.Earth's products, services, and customer service policies.
• Accurately document customer interactions and escalate complex issues to the appropriate teams when necessary.
• Clearly and concisely explain product features and solutions to customers, ensuring their understanding and satisfaction.
• Proactively identify customer needs and recommend relevant products or services to enhance their experience.
• Assist customers with troubleshooting technical issues related to Bolt.Earth's charging solutions and IoT-enabled devices.
• Handle escalations effectively by addressing concerns with a problem-solving mindset and ensuring a positive resolution.
• Collaborate with internal teams (technical support, operations, and product teams) to resolve customer concerns efficiently.
• Participate in training and continuous learning programs to stay updated on industry best practices and new product developments.
• Maintain a high level of professionalism and empathy, ensuring a customer-first approach in all interactions.

What You Bring

• 0 to 3 years of experience in customer service or support, preferably in the technology, mobility, or EV industry.
• Bachelor's degree in Business, Commerce, or any relevant field.
• Experience handling customer queries across multiple channels, including calls, emails, and social media.
• Hands-on experience in after-sales service and issue resolution.
• Proficiency in managing escalations and de-escalating difficult customer situations.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Prior experience with CRM tools such as Freshdesk, Zoho, or similar platforms.
• Fluency in English and Hindi is mandatory. Proficiency in Telugu or Tamil is a plus.
• Ability to work in a fast-paced environment and adapt to evolving customer needs.
• Problem-solving skills with a proactive approach to identifying and resolving customer issues.

Why You'll Love Working Here

Drive the EV Revolution: Your work will directly shape how thousands of users charge, book, and pay—every single day.

Innovate Without Limits: Branch out of your comfort zone and experiment with new tools, channels, and processes.

Fast-Paced Growth, Real Impact: We move fast, test faster, and iterate on real-world data—your insights won't sit in a folder.

Quarterly off-sites, hackathons, and culture-building events

Perks That Are Actually Perky

Get Your EV Groove On: We'll cover your EV EMIs. Yes, really.

Grow Like Crazy: Courses, mentoring, and all the feedback you can handle.

Flex It Out: Work how you work best – WFO, remote or hybrid.

Top-Tier Wellness: Flexible schedules, insurance, comprehensive wellness programs, and mental health support.

Referral rewards: Share the Bolt.Earth love and earn 50% of monthly CTC of the candidate.