Sr. Mgr Life

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job DescriptionRole PurposeThe purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations͏DoProvide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solutionConduct technology capacity planning by reviewing the current and future requirementsUtilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicableStrategize & implement disaster recovery plans and create and implement backup and recovery plansManage the day-to-day operations of the towerManage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own towerReview the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challengesDevelop shift roster for the team to ensure no disruption in the towerCreate and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next stepsLeverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness͏Team ManagementResourcingForecast talent requirements as per the current and future business needsHire adequate and right resources for the teamTrain direct reportees to make right recruitment and selection decisionsTalent ManagementEnsure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectivenessBuild an internal talent pool of HiPos and ensure their career progression within the organizationPromote diversity in leadership positionsPerformance ManagementSet goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels belowEmployee Satisfaction and EngagementLead and drive engagement initiatives for the teamTrack team satisfaction scores and identify initiatives to build engagement within the teamProactively challenge the team with larger and enriching projects/ initiatives for the organization or teamExercise employee recognition and appreciation͏DeliverNoPerformance ParameterMeasure1Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management2New projectsTimely deliveryAvoid unauthorised changesNo formal escalations͏Mandatory Skills: L&P Policy Acquisition & Servicing.Experience: >10 YEARS.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.