Customer Experience Agent/Associate

8 hours ago


Chennai, Tamil Nadu, India A.P. Moller - Maersk Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Overview
This role focuses on delivering high-quality customer experience for clients once they are onboarded into the Maersk environment. The position sits within the Administrative career stream and involves providing operational, technical, and administrative support to ensure smooth customer interactions, efficient case handling, and effective problem resolution.

Key Responsibilities

  • Manage customer channels, ensuring timely and professional responses.

  • Handle case management, including tracking, resolving, and escalating issues where required.

  • Support customer onboarding processes and maintain strong customer relationships.

  • Assist in contract administration and dispute management.

  • Execute operational or administrative tasks as per established guidelines and standards.

  • Apply independent judgment within defined boundaries to resolve routine problems.

  • Escalate complex or non-routine issues to senior colleagues or supervisors.

Requirements & Skills

  • Knowledge of standardized work routines, methods, and general business practices.

  • Ability to perform skilled administrative and operational tasks with accuracy.

  • Strong communication and customer service skills.

  • Ability to work both independently and under supervision, adhering to established processes.

  • Problem-solving skills with the capacity to make process adjustments where necessary.

  • Flexibility to learn through job-related training and on-the-job experience.

Career Stream Alignment

  • Entry to mid-level administrative role.

  • Limited scope and complexity of tasks, with opportunities to gain broader expertise over time.

Exposure to customer-facing activities with potential for professional growth.
 

Shift Timings

  • Candidates must be open to rotational shifts based on business requirements.

  • Typical shifts: 12:00 PM – 9:00 PM or 9:00 AM – 5:00 PM.

     

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

    At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

    With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

    Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing   



  • Chennai, Tamil Nadu, India food hub software solutions Full time

    Job Description Job InformationNumber of Positions: 2 Job Type: Full time Industry: ITES Date Opened: 16/10/2025 Work Experience: 2 - 4 years Salary: As per Industry Standards City: Chennai Province: Tamil Nadu Country: India Postal Code: 600089 About Us Foodhub currently has 30,000 restaurant, takeaway, stadia, hotel and bar clients in...


  • Chennai, Tamil Nadu, India Food Hub Software Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We Are Hiring Associate Customer Experience (Online Services Agent) - (Semi Voice Process)Location: ChennaiSalary: Industry Standards + IncentivesExperience: 1 to 4 yearsRoles and ResponsibilitiesHandle customer inquiries via email, chat, and phone calls to resolve their issues efficiently.Provide accurate and timely responses to customers' queries through...


  • Chennai, Tamil Nadu, India Plural Hire Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Note - Hiring for a client into Lifestyle RetailAbout The RoleWe are looking for aCustomer Experience Associateto join our team in Chennai. This role is perfect for professionals fromhospitality, luxury retail, or premium customer service backgrounds, who thrive on building meaningful connections with discerning customers.As the bridge between our in-store...


  • Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Business Support Senior Assoc. "At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both...


  • Chennai, Tamil Nadu, India Korcomptenz Consultancy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The CompanyKorcomptenz is a Microsoft Gold-Certified Partner serving mid-sized companies and enterprises throughout North Americas, EMEA, and Asia Pacific. Headquartered in New Jersey, we leverage over 21 years of experience to provide end-to-end solutions that solve business challenges and provided a competitive advantage. We accelerate results for...

  • HR Associate

    6 days ago


    Chennai, Tamil Nadu, India Autonomous Agent Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Key Responsibilities:Source and attract candidates through job portals, LinkedIn, social media, employee referrals, and other channels.Screen resumes and conduct initial telephonic/virtual interviews.Coordinate and schedule interviews between candidates and hiring managers.Maintain candidate databases and recruitment trackers.Support end-to-end recruitment...

  • Agentic AI Engineer

    1 week ago


    Chennai, Tamil Nadu, India Kyndryl Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs an...


  • Chennai, Tamil Nadu, India Weekday AI Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 1-4 LPA)Min Experience: 1 yearsLocation: ChennaiJobType: full-timeRequirementsRole Overview You will be the voice customers trust and the person they remember. From their very first question to long after their first order, you will make sure every interaction feels thoughtful, clear, and...


  • Chennai, Tamil Nadu, India MAERSK Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    OpportunityKey responsibilities:To manage the entire supply chain for key clients, from procurement to delivery, ensuring timely and efficient logistics operations while adhering to customer requirements and optimizing costs, utilizing Maersk's global network and digital platforms to deliver seamless supply chain solutions for clients.Customer Relationship...


  • Chennai, Tamil Nadu, India Lennox International Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Profile:Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually...