Manager | High Radius | Bengaluru | Finance Transformation

Job requisition ID :: 89910

Date: Oct 16, 2025

Location: Bengaluru

Designation: Manager

Entity: Deloitte South Asia LLP

Job Title: Manager – HighRadius AMS Services

Location: Open

Employment Type: Permanent

Experience Required: 5 to 8 years' experience in HighRadius application maintenance

Job Summary:

We are looking for an experienced Manager – HighRadius AMS (Application Management Services) to lead the support, governance, and optimization of HighRadius solutions across the Order-to-Cash (O2C) process deployed at our clients. This role will oversee a small team ensuring high-quality service delivery, and partner with business stakeholders to drive continuous improvements in finance operations.

The ideal candidate brings a strong understanding of HighRadius modules, ERP integration, and O2C processes, combined with proven leadership skills and experience in managing AMS or support engagements.

Key Responsibilities:

• Application Support & Incident Management

• Serve as the escalation point of contact for HighRadius AMS support.

• Support team to monitor, troubleshoot, and resolve application incidents in a timely manner.
• Perform root-cause analysis of complex issues and ensure permanent fixes are implemented.
• Coordinate with HighRadius product support when escalations are required.

• Leadership & Team Management

• Lead and mentor a team of HighRadius AMS senior consultants / consultants / analysts.

• Define priorities, allocate work, and ensure SLAs and KPIs are met.
• Drive knowledge sharing, training, and professional development within the team.

• Service Delivery & Governance

• Oversee incident, problem, and change management processes for HighRadius applications.

• Monitor service performance, ensuring compliance with agreed SLAs.
• Establish governance frameworks for application stability and continuous improvement.
• Report regularly on AMS performance metrics to senior leadership.

• Stakeholder & Vendor Management

• Act as the primary liaison between business users, IT, and HighRadius vendor support.

• Manage escalations, ensuring timely resolution of high-impact issues.
• Partner with Finance and IT stakeholders to align system performance with business objectives.

• Enhancements & Configuration Management

• Ensure alignment of AMS strategy with broader IT and Finance transformation goals.

• Manage system configurations, enhancements, and minor development requests.
• Oversee periodic upgrades, patches, and release management activities.
• Collaborate with business stakeholders to gather requirements for new features.

• Document configuration changes and maintain version control.

• Integration & Process Optimization

• Ensure seamless integration of HighRadius with ERP systems (SAP, Oracle, etc.).

• Work with Finance/IT teams to streamline Invoice-to-Cash processes.
• Identify automation opportunities and recommend best practices for process efficiency.
• Conduct performance tuning to optimize application speed and accuracy.

• Governance, Compliance & Reporting

• Ensure compliance with IT security, audit, and financial controls.

• Track and report on AMS service metrics (incidents, SLAs, enhancements delivered).
• Maintain accurate documentation of incidents, solutions, and changes.
• Support continuous improvement initiatives in system governance and reporting.

Skills and Qualifications:

• Master's degree in information technology, Computer Science, Finance, Accounting, or related field.

• 8+ years of overall IT/Finance technology experience, with at least 4+ years in HighRadius or maintenance roles / projects

• Strong knowledge of HighRadius modules (Cash Application, Collections, Credit, Deductions).
• Experience managing large scale HighRadius implementation projects along with integration with ERP systems (SAP, Oracle, etc.)
• Significant exposure to automation, AI/RPA, or analytics within HighRadius.
• Proven experience in leading teams, managing vendors, and handling escalations.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent communication and stakeholder management skills.

Why Join Us?

• Innovative Environment – Lead a forward-thinking team leveraging HighRadius and advanced automation to transform finance operations.
• Impactful Role – Your expertise will directly influence business-critical Order-to-Cash processes and drive measurable efficiency gains at the client.
• Collaborative Culture – Work with a dynamic team where ideas are valued, and contributions are recognized.
• Stability with Flexibility – Enjoy the security of working with a growing organization while benefiting from flexible work arrangements.
• Global Exposure – Gain experience supporting international projects and interacting with diverse stakeholders across regions.