Jr Operations Analyst

6 days ago

Chennai, Tamil Nadu, India FULL Creative Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Roles & responsibilities

  • Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.

  • Ensure reports and analytics align with business goals and strategic direction.

  • Identify, gather, and document new reporting requirements from internal stakeholders.

  • Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.

  • Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.

  • Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.

  • Monitor operational issues and collaborate with teams to offer real-time solutions.

  • Work closely with Contact Center teams to support decision-making with timely and accurate data.

  • Share knowledge and best practices across the team to drive continuous improvement.

Must have

  • Experience : 0-1 year

  • Strong numerical and analytical skills with the ability to interpret data and identify trends.

  • Basic understanding of Contact Center operations, metrics, and workflows.

  • Proficiency in MS Office and Google Sheets for data handling and reporting.

  • High attention to detail with strong planning and task prioritization skills.

  • Excellent communication and active listening skills.

  • Proactive approach to problem-solving with a solution-oriented mindset.

  • Ability to manage time effectively and meet consistent deadlines.

  • Strong team player with a sense of empathy, accountability, and collaboration.

  • Commitment to continuous learning and knowledge sharing.

  • Willingness to work in a 24/7/365 shift-based environment.

  • Should be flexible coming to office as per business requirements.

Workspace requirements

  • Private workroom with the ambience to handle calls.

  • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

  • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).

  • Power backup (if you have frequent power cut issues.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works

Walk-in details

Date: 27th September 2025
Time: 9:00 AM – 2:00 PM

Venue and directions: Christ University, Bangalore.

Maps link -

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