Sales and Service

The Sales and Service Engineer is responsible for driving revenue growth by identifying customer needs and providing tailored technical solutions in the centrifugal fan sector. This role involves both pre-sales activities, such as product demonstrations and proposal preparation, and post-sales support, including installation, maintenance, and troubleshooting. The ideal candidate will possess a strong technical background in mechanical or mechatronics engineering, excellent communication skills, and a customer-centric approach. Key Responsibilities Sales and Business Development: * Customer Engagement: Proactively engage with new and existing customers to understand their unique requirements for air handling and ventilation systems. * Technical Consultation: Act as a trusted advisor, providing technical expertise and product knowledge to help customers select the most suitable centrifugal fan products. * Quotation and Proposal: Prepare and present detailed technical and commercial proposals, cost estimates, and tender documents. * Negotiation and Closure: Negotiate terms and conditions, close sales, and work towards achieving individual and team sales targets. * Market Analysis: Conduct market research, identify new business opportunities, and stay informed about competitor products and industry trends. Technical and Service Support: * Installation and Commissioning: Oversee the installation and commissioning of centrifugal fans on-site, ensuring proper setup and functionality. * Troubleshooting and Maintenance: Diagnose and resolve technical issues, perform on-site repairs, and conduct preventive and corrective maintenance. * Customer Training: Provide technical training to customers on product operation, maintenance, and safety procedures. * Feedback and Improvement: Collect and log customer feedback, and liaise with the engineering and R&D teams to contribute to product improvements and new product development. * Documentation: Maintain accurate records of service requests, technical reports, and customer interactions. Required Qualifications and Skills Education and Experience: * Bachelor's degree in Mechanical Engineering, Mechatronics, or a related technical field. A diploma with relevant experience may also be considered. * Proven experience (typically 2-5 years) in a sales engineering, field service, or technical support role, preferably within the fan, HVAC, or industrial machinery industry. * Experience with centrifugal fan design, applications, and performance curves is highly desirable. Technical Skills: * Strong knowledge of mechanical and electrical systems, components, and concepts related to centrifugal fans. * Proficiency in interpreting technical drawings, specifications, and performance data. * Familiarity with relevant industry standards and safety regulations (e.g., OSHA, ISO). * Ability to use diagnostic tools and software for troubleshooting. Soft Skills: * Communication: Excellent verbal and written communication skills to articulate complex technical information to both technical and non-technical audiences. * Problem-Solving: Strong analytical and critical-thinking skills to quickly diagnose root causes of issues and propose effective solutions. * Customer Focus: A customer-centric mindset with a strong ability to build and maintain long-term relationships. * Time Management: Highly organized with the ability to manage multiple projects and deadlines effectively. * Teamwork: Ability to collaborate with cross-functional teams, including sales, marketing, and engineering. * Adaptability: Willingness to travel frequently for on-site visits and adapt to changing customer needs and project requirements.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Work from home

Work Location: Remote