Sales Telecaller

4 days ago

Borivli, Maharashtra, India MONALISA MANPOWER MANAGEMENT LLP Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Responsibilities:

  1. Client Communication: Address client concerns related to digital signage operations via email and phone, ensuring professional, clear, and timely communication.
  2. Issue Resolution: Troubleshoot and resolve client issues in real-time, ensuring screens are operational before closing the interaction.
  3. Basic Knowledge: Guide clients through basic steps related to furniture, Form Design,  interior solutions
  4. Cross-Department Collaboration: Coordinate with Technical Support, Operations, and Client Success teams for quick issue resolution.
  5. Follow-Up: Maintain accurate records of interactions and follow up until full resolution.
  6. Closing the Loop: Send detailed closure emails confirming resolution and steps taken.
  7. Reporting: Update internal systems with issue status and solutions, ensuring compliance with processes.

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