Product Support Engineer

14 hours ago

India Jobgether Full time ₹ 12,00,000 - ₹ 36,00,000 per year

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Engineer - Linux, SQL (Night Shift) in India.

This role provides an exciting opportunity to support and maintain critical software products for global clients during night hours aligned with Jamaican time zones. As a Product Support Engineer, you will ensure the stability and performance of complex applications, troubleshoot production issues, and assist in the delivery of service improvement initiatives. You will work closely with cross-functional teams to provide technical expertise, maintain documentation, and optimize client-facing services. The position demands strong technical skills, excellent communication, and a proactive approach to problem-solving, contributing directly to the quality and reliability of high-impact systems.

Accountabilities

· Provide technical support for production systems and mission-critical applications.

· Troubleshoot and resolve issues across Windows, UNIX, and Linux environments.

· Collaborate with internal teams and clients to ensure timely resolution of incidents.

· Produce and maintain detailed service documentation, knowledge base articles, and service improvement plans.

· Track and manage issues using call tracking and management systems.

· Contribute to process improvements and enhance service delivery quality.

Requirements

· –5 years of experience in product support, client service management, or IT operations.

· Strong communication skills in English and effective interpersonal abilities.

· ITIL V3 Foundation certification or equivalent knowledge.

· Experience with mission-critical applications and delivering service improvement plans.

· Familiarity with technologies such as Linux, Solaris, SQL, Oracle, Java, .NET, and Docker is advantageous.

· Knowledge of web technologies including HTML, JavaScript, and relevant frameworks is a plus.

· Ability to work night shifts aligned with Jamaican hours (7:30 PM – 4:00 AM).

Benefits

· Remote work with flexible arrangements.

· Exposure to global clients and mission-critical systems.

· Professional development opportunities in IT support and operations.

· Collaborative and supportive international work environment.

· Opportunities to work with diverse technologies across platforms.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.

Thank you for your interest

#LI-CL1

  • Product Support Engineer

    1 week ago

    India Singular Full time ₹ 40,000 - ₹ 80,000 per year

    About the RoleSingular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel...

  • Product Manager

    1 week ago

    E-, Sector Uttar Pradesh, Noida, India SAAS PRODUCT,WIREFRAMES Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionThis position is for Product Manager with Hotelogix (HMS Infotech, Noida). You will be responsible for defining and driving roadmap for Hotelogix suite of products. Hotelogix product suite includes, Property Management System (PMS), Point of Sale, Internet Booking Engine, Central Reservation Office, 3rd Party Integration Modules and Hotelogix...

  • Production Support Engineer

    1 week ago

    India Bottomline Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • Product Support Engineer

    1 week ago

    Raidurgam, India Sureify Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    As a Product Support Engineer, you will be responsible for monitoring, troubleshooting application software issues, and coordinating with customers and internal teams to resolve issues. Product Support team is a 24x7 function and this role is specifically for the night shift overlapping with the US hours (10 pm - 6 am IST).Responsibilities:As on-call...

  • Production Support Engineer, AS

    2 days ago

    Pune, India Deutsche Bank Full time

    Job Description Production Support Engineer, AS Position Overview Job Title: Production Support Engineer Location: Pune, India Corporate Title: Associate Role Description Autobahn is the Deutsche Bank's digital platform for Corporate and Investment bank, enabling seamless delivery of to more than 200000 internal & external users through UI and API channels....

  • Product Support Engineer

    1 week ago

    Gurugram, Haryana, , India Overture Rede Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and responsibilities :As a product Support Engineer, you will act as software detectives, providing a dynamic serviceidentifying and solving issues within multiple components of critical business systems.You will play a crucial role in ensuring the smooth functioning of the systems and resolving anytechnical glitches that may ariseWorking with...

  • VMware Senior Technical Support Engineer

    3 days ago

    Remote - India Spinnaker Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • Regional Product Support Engineer

    6 days ago

    India Sidel Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Gurgaon Regional Product Support Engineer YOUR OPPORTUNITYAutomation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported...

  • Production Engineer Support

    2 weeks ago

    Pune - Business Bay, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Service Operations - Production Engineer Support, AVP Job Description: Job Title- Service Operations - Production Engineer Support, AVP Location- Pune, India Role Description You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be...

  • Production Support

    4 days ago

    India Virtusa Full time

    Job Description P1,C3,STS Experience 3 to 5 Years of experience in -Design, develop, and deploy GenAI/Agentic AI applications leveraging frameworks such as LangChain, ChromaDB, OpenAI, PyTorch, Streamlit, and other emerging agentic frameworks. Implement multi-agent systems, orchestration flows, and autonomous task execution using MCP and A2A frameworks....