Leads & Outreach Associate
2 days ago
Job Title:
Outreach and Sales Associate
Company Name:
Pattani Opticians
Location:
Worli Flagship Store, Mumbai In store Office
Monthly Salary:
₹24,000 to ₹28,000 + performance incentives
Company Description
Pattani Opticians is a Mumbai based luxury eyewear house with stores at Worli, Walkeshwar,
Vile Parle, and Hughes Road. The brand curates premium frames and sunglasses from leading
global design houses, with recent collections featuring YSL, Gucci, Prada, and Burberry. The
Worli store has been relaunched to deliver a high touch luxury experience, and the brand is
rolling out its online store.
Job Profile
We are seeking a sharp, well spoken Outreach and Sales Associate who will turn qualified leads
from social media and ads into store walk ins and closed sales. You will be the first voice a
prospect hears, the guide who understands their needs, and the concierge who books them into
the most convenient Pattani store for a consult and fitting.
Key Responsibilities
Lead Outreach and Conversion
● Call and WhatsApp new leads from ad form submissions within agreed service levels
● Qualify needs, recommend frames or categories, and secure a store visit at Worli or the
nearest Pattani location
● Maintain a high appointment set to show up to conversion ratio with daily follow ups and
no show recovery
Client Consult and Handoff
● Prepare each customer for an in store experience by sharing what to expect and
documents to carry
● Coordinate with store teams for smooth handover and track outcomes after visits
CRM and Reporting
● Log every touchpoint, stage, and outcome in the lead sheet or CRM
● Publish daily and weekly reports on lead volumes, appointments, show rates, and sales
conversions
Product Knowledge and Brand Experience
● Learn Pattani's brand roster, materials, fits, and lens options that matter to luxury buyers
● Use brand stories to elevate conversations and justify value
Qualifications
● Excellent spoken English with confident vocabulary and clear tonality
● Comfortable in Hindi
● One to three years in outreach, inside sales, telesales, or customer success preferred
● Strong phone etiquette, WhatsApp writing, and objection handling
● Organized with discipline on follow ups, pipeline hygiene, and reporting
● Comfortable working from the Worli flagship store
Perks and Benefits
● Direct training from the managing directors and senior sellers with decades of real
business and sales experience
● Daily exposure to high intent customers and premium products
● Base salary plus performance linked incentives on qualified walk ins and sales
● Fast growth pathway into senior outreach, relationship management, or store sales
● Certificate of completion and experience letter
Industry: Luxury Retail Eyewear
Employment Type: Full time
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