Dental Customer Support Representative

1 week ago

Thaltej Ahmedabad Gujarat, India Smyl Manatee Full time ₹ 2,40,000 - ₹ 3,12,000 per year

Are you a motivated and organized individual with Customer Service experience in USA healthcare industry? We're looking for a Dental Customer Service Agent to join our team and play a vital role in ensuring smooth front office operations while delivering exceptional support to our patients.

Key Responsibilities:

  • Virtually Greet and communicate with patients in a friendly and professional manner
  • Handle inbound and outbound patient calls, addressing inquiries and concerns effectively
  • Manage and reschedule appointments for the dental hygienist and dentists as needed
  • Perform dental insurance eligibility verifications and assist with insurance-related queries
  • Support front office operations and contribute to efficient patient flow
  • Work on Patient Re-Activation for practice to ensure effective scheduling
  • Working with Office Management team in US to ensure a smooth patient transition between teams.
  • Maintain accurate patient records and ensure timely follow-ups

Requirements:

  • Previous experience in a dental office setting (front desk, coordinator, or patient caller role preferred)
  • Strong communication and interpersonal skills, especially with U.S. patients
  • Knowledge of dental insurance processes and eligibility checks
  • Proficiency with dental scheduling software and RCM practices
  • Ability to multitask, stay detail-oriented, and work in a fast-paced environment
  • Experience working in a U.S. healthcare/dental setup is highly preferred

Salary Range: $350 – $400 (Paid in U.S. Dollars)

If you're passionate about patient care, have excellent communication skills, and a strong background in dental Customer Service and Patient Management , we'd love to hear from you

Job Type: Full-time

Pay: ₹20, ₹34,000.00 per month

Work Location: In person

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