Client Support Associate

9 hours ago

Delhi, Delhi, India Seerist, Inc Full time ₹ 43,20,000 - ₹ 64,80,000 per year

Company Overview:

Join the world's only threat intelligence business integrating leading-edge AI technology with expert human analysis Seerist was founded on the premise, "what we see, saves." We're helping some of the largest companies and critical government agencies proactively predict potential threats impacting their people, operations and assets to make quicker, more strategic decisions. 

About the Role

Location: Delhi, India
Shift: 22:30 – 06:30 IST (Monday – Friday) 

This role offers an exciting opportunity to join Seerist, a growing company creating industry-leading technology for predictive security analysis. As a Client Support Associate, you will play a key role in delivering a smooth, high-quality client experience across our platform.

You will support our client-first mission by ensuring users are onboarded correctly, platform issues are resolved promptly, and internal teams receive proactive insights that help them stay ahead of client needs.

This night-shift role is ideal for individuals who enjoy autonomous work, problem-solving, and supporting global clients across time zones. 

Role & Responsibilities

  • Own the end-to-end onboarding and off-boarding of Seerist platform users with accuracy and attention to detail.
  • Troubleshoot and resolve platform access issues (logins, permissions, content visibility).
  • Perform basic data checks and prepare usage/ trial-monitoring summaries for internal teams.
  • Support sales and customer success teams with timely client insights and follow-ups.
  • Monitor platform activity and escalate issues in line with internal protocols.
  • Maintain accurate documentation of support cases in HubSpot. 
  • Work in Excel to format and standardise client metadata (e.g., locations, lat/long data) into upload-ready templates for the platform.
  • Provide clear, timely communication to client-facing colleagues regarding issues, progress, and resolved items.

Required Qualifications

  • Strong written and spoken English.
  • High attention to detail and strong organisational skills.
  • Technical aptitude with the ability to diagnose basic platform issues. 
  • Curiosity and willingness to learn new technologies and processes.
  • Ability to work independently and handle time-sensitive tasks.
  • Comfortable with night-shift hours on a long-term basis.

Desired Qualifications

  • Undergraduate degree preferred.
  • Proficiency in additional languages is an advantage.
  • Prior experience in client support or operations.
  • Experience with CRM or support platforms (e.g., HubSpot/ JIRA)

Compensation & Benefits

  • Competitive salary
  • Health Insurance
  • Opportunity to work in a fast-moving, high-growth SaaS company
  • Strong, results-oriented culture
  • Remote and office-based work environment (Delhi)
  • Paid Time Off
  • Tuition Reimbursement
  • Professional Development Stipend

Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.



Client Support Associate (Shift 22:30 to 06:30 IST)

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