AI/Conversational Agent Specialist

12 hours ago

Delhi, Delhi, India Mindrops Full time US$ 80,000 - US$ 1,20,000 per year

Job Title:
AI/Conversational Agent Specialist

Location:
Delhi

Experience:
1–3 years (or as suitable)

Job Overview:

We are looking for an AI/Conversational Agent Specialist to design, implement, and manage intelligent virtual agents and conversational AI solutions. The candidate will work with cutting-edge Agentic AI platforms and tools to create advanced, automated conversational workflows.

Key Responsibilities:


• Develop, configure, and maintain conversational AI agents using platforms such as Cognigy, Dialogflow, VAPI etc.


• Research and evaluate access to Agentic AI resources, APIs, and relevant integrations.


• Design and implement AI-driven workflows and automations for customer support, lead generation, and internal processes.


• Test, optimize, and monitor AI agent performance, ensuring high accuracy and user satisfaction.


• Collaborate with stakeholders to gather requirements and translate them into AI/agent solutions.


• Stay updated with the latest advancements in conversational AI and agentic AI technologies.


• Provide technical guidance on integration of AI agents with existing systems or third-party platforms.

Required Skills & Qualifications:


• Hands-on experience with tools like Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools).


• Strong understanding of AI, NLP (Natural Language Processing), and conversational design principles.


• Knowledge of APIs, webhooks, and integrating AI agents with third-party applications.


• Experience in designing chatbots, voice bots, and other AI-driven agent workflows.


• Strong problem-solving skills and attention to detail.


• Good communication skills to document workflows and interact with stakeholders.

Preferred:


• Prior experience in Agentic AI concepts and implementation.


• Understanding of advanced AI models, prompts, and agent orchestration.


• Familiarity with cloud platforms and deployment of AI solutions.

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