Hybrid Specialist
3 days ago
Job Title:
We are seeking a highly skilled GCP/Vertex AI hybrid specialist to join our team at a leading technology firm. The ideal candidate will have 6+ years of experience designing and delivering Google CCAI solutions, with expertise in both CCAI Agent Assist and Dialogflow (ES/CX).
The successful candidate will possess a deep understanding of Natural Language Understanding (NLU), Natural Language Generation (NLG), and conversational AI principles. They will also have proven experience integrating Dialogflow solutions with various channels and strong proficiency in at least one programming language for custom integrations and fulfillment logic.
A strong background in Google Cloud Platform (GCP) services, particularly those relevant to AI/ML and data pipelines, is essential. Additionally, the candidate should have demonstrated experience leading complex, cross-functional technical projects from concept to completion and excellent communication, presentation, and interpersonal skills.
Key Responsibilities:
- Design and deliver Google CCAI solutions with expertise in CCAI Agent Assist and Dialogflow.
- Integrate Dialogflow solutions with various channels.
- Develop custom integrations and fulfillment logic using at least one programming language.
- Lead complex, cross-functional technical projects from concept to completion.
- Communicate complex technical concepts to non-technical stakeholders.
Preferred Qualifications:
- Master's degree in a relevant field.
- Google Cloud Professional Cloud Architect or Machine Learning Engineer certification.
- Experience with other Google AI services.
- Familiarity with other contact center technologies and CRM platforms.
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