Senior Business Analyst
3 days ago
About The Role
We are looking for a Senior Business Analyst who thrives at the intersection of business, technology, and product innovation.
This is a post-sales leadership role where you'll act as the Product Owner for client-facing software and AI projects, driving delivery with clarity, purpose, and documentation excellence.
While the focus will be on post-sales ownership, you should be open to participating in pre-sales discovery calls to ensure seamless transitions and a consultative approach to new client engagements.
Key Responsibilities
- Business Analysis & Product Ownership
- Own the product vision, roadmap, and client alignment post-sale.
- Gather, analyse, and translate business requirements into functional specifications, user stories, and acceptance criteria.
- Act as a bridge between clients, designers, developers, and QA teams, ensuring a shared understanding.
- Create detailed BRDs, user journeys, wireframes, workflows, and epics using modern tools.
- Lead backlog grooming, sprint planning, and work prioritisation in Agile teams.
- Stakeholder Communication
- Maintain transparent communication with internal and external stakeholders across project lifecycles.
- Present product updates, demos, and roadmap milestones to clients.
- Facilitate workshops, brainstorming sessions, and validation meetings with business users and technical teams.
Documentation Excellence
Deliver high-quality, structured documentation including :
- Business Requirement Documents (BRD)
- Functional Specification Documents (FSD)
- User Manuals / Training Material
- Executive Summaries & Presentations
- Use AI-powered writing and productivity tools (like Notion AI, ChatGPT, Scribe, Grammarly, etc.) to fast-track documentation and insights.
Pre-Sales Support (as Needed)
- Join discovery sessions to understand client pain points.
- Support proposal creation with flow diagrams, mockups, and solution documents.
- Collaborate with Sales & Tech teams to scope deliverables and timelines.
Education
Required Skills & Qualifications :
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
- MBA or related certifications (CBAP, PMI-PBA) are a plus.
Experience
- 5+ years of experience in an IT services or software product company.
- Demonstrated success in client-facing, post-sales roles (preferably with Agile teams).
- Prior experience working on AI/ML or data-heavy platforms is a strong advantage.
Tools & Technical Knowledge
- Strong understanding of Agile (Scrum/Kanban) delivery models.
- Hands-on with tools like JIRA, Confluence, Miro, Lucidchart, and MS Visio.
- Proficient in Office 365/Google Workspace (Docs, Sheets, Slides).
- Familiarity with APIs, SaaS, and basic technical architecture is preferred.
- Experience with AI tools for documentation, note-taking, or flow creation is highly desirable.
Soft Skills
- Exceptional written and verbal communication.
- Strong stakeholder management and conflict resolution abilities.
- High attention to detail with structured thinking.
- Proactive, organised, and deadline-driven with a problem-solving mindset.
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