Spv Financial Services Operations

4 days ago

Pune, Maharashtra, India SS&C Full time ₹ 6,00,000 - ₹ 12,00,000 per year

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Location: Pune

  • Knowledge and relevant experience of Transfer Agency/Reconciliation
  • Managing the production floor, handling all process and people related issues
  • Addressing escalated issues with respect to service delivery and reports any potential problems to the management
  • Participating in the weekly conference calls and updating the weekly status reflecting the process performance;
  • Acting as the primary contact for all his/her counterparts
  • Addressing escalated issues with respect to service delivery
  • Reviewing weekly MIS reports;
  • Approving all access and change requests related to processing applications.
  • Reviewing Performance of team and give feedback on Monthly / Quarterly / Yearly basis.
  • Preparing Business continuity plan
  • Counsel the team members if not performing up to the expectations or for any escalated issues.

Tracking and resolving Issues and Incidents

  • Requirements Management
  • Preparing Operations Manual

  • Work Planning, Monitoring and Control

  • Measurement and Analysis of Project performance and taking appropriate corrective/Preventive actions

Quality Assurance and Quality Control

  • Configuration Management
  • Issue/Incident tracking and Resolution
  • New transitions within the process
  • Performing Risk Management activities
  • Taking critical decisions using Formal evaluation process

  • Process improvements

  • Responsible for the allocated tasks in the project

  • Accomplish the task with required quality in the given timelines
  • Adhere to the team norms for making the overall team a cohesive one.
  • Work with Team lead / supervisor on tasks, in gathering pertinent information from subject matter experts
  • Understand the project objectives and contribute towards the achievement
  • Completing tasks with high quality of deliverables
  • Responsible for preparation of documentation for the process
  • Adhering to QMS processes while performing the allocated tasks
  • Handling high end processes and tasks in which require experience and expertise

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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