Desktop Support Specialist

15 hours ago


India SISL Global Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Duration: 1 Month OnlyJob Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities:

  • Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.
  • Diagnose and resolve advanced technical issues escalated from the L1 support team.
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop solutions.
  • Excellent in troubleshooting break/fix issues of windows and mac computers
  • Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
  • Collaborate with IT team members on projects, upgrades, and implementations.
  • Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.
  • Provide remote support and troubleshooting for users working from home or in the field.
  • Train and mentor junior support technicians as needed.
  • Ensure compliance with IT policies, security protocols, and best practices.
  • Perform routine maintenance and inspections to ensure optimal performance of equipment
  • Build and maintain strong relationships with end users and ensure user satisfactionQualifications:
  • Associate or bachelor's degree in information technology, Computer Science, or relatedfield, or equivalent work experience.
  • Basic Racking and stacking skills


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