
Virtual Desktop Support Specialist
1 day ago
We are seeking a Support Specialist to assist with the VMware Horizon VDI platform.
The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.
Key Responsibilities:
- Provide Level 1–3 support for Horizon VDI user issues
- Create, maintain, and update golden images for various user groups
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
- Create and manage desktop pools in Horizon Administrator/Console
- Perform root cause analysis for recurring issues and implement permanent fixes
- Maintain user entitlement mappings and access to appropriate VDI pools
- Monitor system health and generate reports on performance, usage, and capacity
Requirements:
- 2+ years in IT support roles with at least 1 year supporting VDI environments
- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
- Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
Preferred Qualifications:
- 3+ years supporting end-user computing or VDI in enterprise environments
- Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
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