Support Analyst

1 week ago


Gurgaon, Haryana, India Capgemini Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Working experience with Tableau dashboards and reports for operational reporting.

Analyse support KPIs and identify trends, anomalies, and improvement opportunities

Collaborate with cross-functional teams to interpret data and provide actionable insights

Work with Zendesk to extract and interpret ticketing data

Support weekly/monthly reporting cycles and ad-hoc analysis requests.

Ensure data accuracy, consistency, and timely delivery of reports,preferably in SaaS support environments.

Experience in support operations or customer success analytics is highly desirable.

Required Skills & Experience

3–10 Years  

Job Location-Gurgaon

Excellent verbal and written communication skills

Job Description - Grade Specific
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