Operational Manager
4 hours ago
Job Title: Operations Manager
Location: Soul Club, near Bangalore (on-site role)
Employment Type: Full-time
About Soul Club
Soul Club is a boutique 3BHK homestay just 1 hour from Bangalore — featuring a private pool, lush lawn, BBQ setup, projector nights, and a skylit pyramid meditation room. It's an artistic, pet-friendly villa designed for peaceful getaways, private events, and soulful celebrations.
Role Overview
We're looking for an energetic and reliable Operations Manager to oversee the day-to-day functioning of Soul Club. The ideal candidate will ensure smooth operations, manage on-site staff, coordinate guest bookings (especially Airbnb & direct), handle maintenance issues, and help close sales leads.
Key Responsibilities
Guest Management:
* Coordinate guest check-ins and check-outs seamlessly.
* Ensure guest satisfaction, handle feedback, and resolve issues promptly.
* Maintain high hospitality and service standards.
Bookings & Sales:
* Manage Airbnb, website, and direct booking inquiries.
* Respond promptly to messages, calls, and leads to close sales.
* Maintain calendar availability and pricing accuracy across platforms.
Operations & Maintenance:
* Oversee villa upkeep, cleanliness, and regular maintenance.
* Handle any on-ground operational issues (plumbing, electrical, supplies, etc.) efficiently.
* Ensure all amenities are functioning and the property is guest-ready at all times.
Team & Vendor Management:
* Supervise caretakers, housekeeping, and maintenance staff.
* Coordinate with vendors for supplies, repairs, or special event setups.
* Maintain a professional, collaborative work environment.
Reporting & Inventory:
* Keep records of expenses, bookings, and maintenance activities.
* Track and manage inventory of linens, toiletries, and kitchen supplies.
Requirements
* 2–5 years of experience in hospitality operations, villa/homestay management, or guest relations.
* Strong communication and problem-solving skills.
* Comfortable with technology — especially Airbnb, WhatsApp Business, and booking tools.
* Ability to manage on-site staff and coordinate with remote teams.
* Must be proactive, organized, and guest-oriented.
* Willingness to be available on weekends or evenings if required.
To Apply:
Send your resume and a short note on why you'd be a great fit to
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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