Senior Academic Counselor

3 days ago

Mumbai, Maharashtra, India Unacademy Full time

Position: Academic Counsellor

Employment Type: Full-Time

Location: Andheri Mumbai

Role Overview

We are looking for a motivated and customer-focused Academic Counsellor to join our team and drive student engagement and enrolment. As an Academic Counsellor, you will play a critical role in helping students make informed decisions about their education, guiding them through our offerings, and building strong relationships to ensure satisfaction and retention.

Key Responsibilities


• Prospect and Lead Generation:
Identify and research potential students, clients, and target markets. Generate leads through various channels, including online research, networking, and outreach. Collaborate with local schools and communities.


• Student Counselling:
Engage with prospective students in-person and over the phone to understand their academic background, career objectives, and learning preferences.


• Enrolment Assistance:
Assist students with the enrolment process, including course selection, fee

payment, and registration. Follow up with potential leads and encourage them to join our programs.


• Client Relationship Management:
Build and maintain strong relationships with students, parents, and other stakeholders. Understand individual needs and recommend appropriate solutions. Provide exceptional service to ensure satisfaction.


• Sales and Revenue Growth:
Develop and execute strategies to achieve enrollment and revenue targets. Prepare and deliver persuasive presentations to students and parents. Negotiate and close enrollments effectively.


• Market Analysis:
Stay updated on industry trends, student preferences, and competitor activities. Analyze data to identify new business opportunities.


• Reporting and Documentation:
Maintain accurate records of student interactions, sales activities, and follow-ups. Prepare regular reports and forecasts for management.


• Collaboration:
Work closely with the sales, academic, and operations teams to achieve collective goals. Provide feedback to the product and academic teams based on student insights.

Requirements


• Bachelor's degree in Business, Marketing, Education, or a related field (Master's degree preferred)


• Minimum 1 year of proven experience as an Academic Counsellor or in the EdTech/education industry


• Strong understanding of education products and services


• Excellent communication, negotiation, and interpersonal skills


• Ability to work independently as well as collaboratively in a team environment


• Proficiency in using CRM software and other sales tools


• Self-motivated with a customer-first mindset and a result-oriented approach

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