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Product & Process Trainer (Female candidates)
2 weeks ago
Summary:
We are looking for a dynamic and experienced Product and Process Trainer to join our team. The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams.
Key Responsibilities:
- Design and deliver effective training programs on product features, workflows, and standard operating procedures.
- Conduct refresher and upskilling training for new and existing employees.
- Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices.
- Create and update training materials, manuals, SOPs, and knowledge documents.
- Assess training needs through surveys, feedback, and performance metrics.
- Monitor and evaluate the effectiveness of training programs and make necessary improvements.
- Maintain detailed records of training schedules, attendance, feedback, and evaluation reports.
- Support process standardization across departments through structured training.
- Conduct on-the-job coaching and post-training support as needed.
Required Skills & Qualifications:
- Graduate with min 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors
- Excellent communication, facilitation, and presentation skills.
- Strong understanding of adult learning principles and training methodologies.
- Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc
- Ability to simplify complex concepts for varied audiences.
- Strong attention to detail and process orientation.
- Comfortable conducting both virtual and in-person training sessions.
