Guest Relationship Executive

2 hours ago

Worli, Maharashtra, India Crest Property Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Team: Management

Overall Role Objective:

A GRE is one point of person for the interaction of residents, customers & project for

resolution of the queries/complaints/ possession of the flats

Role

Key Accountabilities

Information on guidelines/ Sop's & helping hands for the residents..

Booking of amenities if required

Manage entire helpdesk.

Keeping track of amenities booking payment if required

Submission of daily, weekly, fortnightly & monthly report.

Coordination with the customer

Operational Accountabilities

To receive and log calls/complaints/requests from client/staff.

To assign the queries / complaints to technical and soft services team immediately for resolution.

To track and close the complaints in coordination with respective stakeholders.

To ensure consistent and timely responses to client within defined TAT.

To analyse requests and complaints pattern and initiate corrective action on high TAT queries.

To generate and analyse report of complaints log v/s TAT on monthly basis.

To notify the facility manager / site team for any emergency situations.

To escalate unresolved complaints and queries to concerned authority for closure.

To maintain updated telephone list including emergency/ important stakeholders contacts for quick response.

To maintain the client contact details in the helpdesk module/software.

To provide service request responses to customer in appropriate manner within TAT.

To ensure logging in all the complaints in the helpdesk software.

To ensure adherence to company and client policies and SOPs.

Preparing of duty roaster in coordination with the site team.

Log the complaints to the service provider in case any equipment under breakdown

Submission of attendance for salary & billing .

Ability to work as part of a team.

Preparation & raising of demand letter to the customers

Follow up with the customer for the pending payment

Follow up with the customers for the possession of his/her apartments

Accompany with the customer to show the apartment

Intimation to the customer for fit out commencement

MIS and Reporting

MIS generation and Reporting on daily, weekly, fortnightly & monthly basis

Establish relations with clients, internal team & residents ability to perform required role & responsibility.

Educational Qualifications: Graduation

Experience:

Total Experience of 5+ years with GRE (Hospitability)

1-2 years of Hospitality Experience at Hotel Front Office or Guest Relations

Key Competencies:

Good communication skills in English and local language (verbal and written)

Familiarity with office machines like EPBX, printer, shredder.

Phone etiquettes

Presentable and well groomed

Customer management skills

Interpersonal skills

Team player

Proactive approach

Adaptive and accommodative to the site ambiance, environment and working culture.

  • Jr. Interior Designer

    2 days ago

    Worli, Maharashtra, India Trinetra Ventures Full time ₹ 20,000 - ₹ 2,20,000 per year

    Interested candidates must carry their portfolio at the time of F2F interview.Kindly apply only if you are comfortable with the given salary range.Proficient in AutoCAD: Skilled in creating detailed 2D and 3D drawings for effective design communication and execution.Space Planning & Layout:Develop functional and aesthetically optimized layouts with a focus...

  • Project Sales Manager

    7 days ago

    Worli, Maharashtra, India Brisk Olive Business Solutions Pvt Ltd Full time ₹ 8,40,000 - ₹ 15,60,000 per year

    We are seeking a dynamic and self-driven Project Sales Manager to lead high-value sales of lighting controls, home automation, and audio-visual systems to luxury residential, hospitality, and corporate clients. The ideal candidate will have a strong background in niche or high-end products and a proven track record of managing consultative sales cycles with...

  • Marketing Head

    7 days ago

    Worli, Maharashtra, India Percept Full time ₹ 19,20,000 - ₹ 24,00,000 per year

    Percept Live is seeking an experienced and creative consultant to head Marketing for Live Events and lead the marketing strategy, planning, and execution for our portfolio of live experiences. This individual will be responsible for driving brand visibility, ticket sales, sponsorship ROI, and community engagement for large-scale events, festivals,...

  • Delivery Coordinator Automobile

    7 days ago

    Worli, Maharashtra, India Deep HR Services Full time ₹ 2,40,000 - ₹ 2,64,000 per year

    Delivery Co-ordinatorFull–timeCoordinate with sales team, finance team, PDI in charge, accessories fitment team, New car insurance executive, workshop Team and logistics coordinator for preparing vehicle and documents related to delivery Maintain, share and review the booked vehicle tracker (BVT) Follow up on the status of vehicle and document preparation...

  • Sales & Growth Strategist

    2 days ago

    Worli, Maharashtra, India Myntmore Full time ₹ 4,00,000 - ₹ 10,00,000 per year

    We're not looking for someone to just clock numbers. We're looking for someone who's hungry to close deals, build relationships, and drive revenue growth with us. If that's you, let's build together.(There are some must-haves, so apply only if you check them off.)Must-HavesBased in Mumbai and open to hybrid work (3 days a week in Worli)1–3 years of proven...

  • Group Legal Manager

    4 hours ago

    Worli, Maharashtra, India Mahindra And Mahindra Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Manager- Group Legal Auto Sector Responsibilities & Key Deliverables As a Manager Group Legal you will serve as a trusted in-house counsel, delivering thorough, authoritative legal advice and support across a diverse spectrum of legal matters impacting the business. You will be instrumental in shaping legal strategies and partnering closely with business...

  • Brand and Marketing Manager

    1 week ago

    Worli, Maharashtra, India Sarkar Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Lead – B2B Brand & MarketingLocation: Worli, MumbaiCompany: Sarkar GroupAbout Sarkar GroupSarkar Group is a boutique luxury real estate developer crafting exceptional residences in Mumbai's most prestigious neighborhoods. Known for our refined aesthetics, thoughtful design, and timeless architecture, we build homes that reflect craftsmanship,...

  • Content Marketing Strategist

    5 days ago

    Worli, Maharashtra, India Myntmore Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    We're not looking for someone to just clock in and write posts. We're looking for someone who wants to lead, grow, and shape the future of personal branding with us. If that's you, let's build together.(There are some must-haves, but please apply only if they fit.)Must-HavesImmediate joining / can join within 10 days.Excellent communication skills, both...

  • Senior Medical Manager- Respiratory

    2 days ago

    Worli, Maharashtra, India GSK Full time ₹ 1,20,000 - ₹ 5,44,000 per year

    Job Purpose:Gain insight & develop strategy for Respiratory (TA)Scientific expertise in TA and deliver high quality scientific non promotional material/ talks & support for the content generationDeliver value to internal and external stakeholdersDevelop patient centric approaches in therapy area.Key Responsibilities:Provide medical inputs, through the...

  • DGM - Group Secretarial

    2 days ago

    Worli, Maharashtra, India Mahindra & Mahindra Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Responsibilities & Key DeliverablesBoard and Committee Meeting Management:Prepare comprehensive notices, detailed agendas, and accurate minutes for Board Meetings, Committee Meetings, General Meetings, and Postal Ballots, ensuring timely dissemination and adherence to governance standards.Maintain meticulous and up-to-date records of all meetings,...