Hiring For NOC Engineer Level 1

2 weeks ago

Bengaluru, Karnataka, India Delight HR Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices.
  • Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed.
  • Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services.
  • Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules.
  • Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security.
  • Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure, ..)
  • Resolve incidents with in respective SLAs
  • Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records.
  • Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary.
  • Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • 2 to 4 years of experience in a similar role, with a focus on Windows server administration and network troubleshooting.
  • Knowledge of Windows server operating systems (e.g., Windows Server 2012/2016/2019) and Active Directory services.
  • Familiarity with basic networking concepts, protocols, and troubleshooting techniques.
  • Experience with monitoring tools such as Connective RMM SolarWinds,
  • Strong problem-solving skills and attention to detail.
  • Effective communication skills, with the ability to interact professionally with clients and internal teams.

Remote Opportunity

Experience:2-4 Years

Night Shift

Communication should be Excellent

Please drop your CV to

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