Hiring For NOC Engineer Level 1
2 weeks ago
Responsibilities:
- Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices.
- Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed.
- Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services.
- Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules.
- Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security.
- Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure, ..)
- Resolve incidents with in respective SLAs
- Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records.
- Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary.
- Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field (preferred).
- 2 to 4 years of experience in a similar role, with a focus on Windows server administration and network troubleshooting.
- Knowledge of Windows server operating systems (e.g., Windows Server 2012/2016/2019) and Active Directory services.
- Familiarity with basic networking concepts, protocols, and troubleshooting techniques.
- Experience with monitoring tools such as Connective RMM SolarWinds,
- Strong problem-solving skills and attention to detail.
- Effective communication skills, with the ability to interact professionally with clients and internal teams.
Remote Opportunity
Experience:2-4 Years
Night Shift
Communication should be Excellent
Please drop your CV to
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