Outbound Manager

12 hours ago


Cochin, Kerala, India Touracle Full time ₹ 4,20,000 - ₹ 8,40,000 per year

Job description:

Manage Outbound Travel Operations: Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction.

Team Leadership: Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals.

Business Development: Generating leads for B2C.

Customer Service Excellence: Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers.

Vendor & Supplier Relations: Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.

Process Improvement: Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management.

Compliance & Risk Management: Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements.

Reporting & Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance.

Cross-Department Collaboration: Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs.

Language Proficiency: Multilingual and excellent communication.

Job Type: Full-time

Pay: ₹50, ₹70,000.00 per month

Experience:

  • Business development: 5 years (Required)

Work Location: In person



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