Outbound Manager
12 hours ago
Job description:
Manage Outbound Travel Operations: Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction.
Team Leadership: Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals.
Business Development: Generating leads for B2C.
Customer Service Excellence: Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers.
Vendor & Supplier Relations: Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.
Process Improvement: Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management.
Compliance & Risk Management: Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements.
Reporting & Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance.
Cross-Department Collaboration: Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs.
Language Proficiency: Multilingual and excellent communication.
Job Type: Full-time
Pay: ₹50, ₹70,000.00 per month
Experience:
- Business development: 5 years (Required)
Work Location: In person
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