Managed Service Operations

5 days ago

IND PUNE FLR, India FIS Capital Markets Full time ₹ 12,00,000 - ₹ 24,00,000 per year

GENERAL DUTIES & RESPONSIBILITIES
As a Manager within the BPaaS Service Operations, you will be responsible for the timely and accurate execution of all day-to-day services.  This role requires key attention to detail, prioritization of work across the team, direct client interaction and a good understanding of Cleared Derivatives (ETD and OTC). 

You will form partnerships with our client's oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.

You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience.  We strongly encourage and support a 'we challenge' mindset.

EDUCATION REQUIREMENTS
Associate's or Bachelor's degree in Business Management or Finance, or an equivalent level degree

5+ years of experience in Operations or working in a multinational bank or financial institution at a similar level.

GENERAL KNOWLEDGE, SKILLS & ABILITIES


• Functional understanding of Exchange Traded Derivatives and Cleared OTC Derivatives business processes and trade flows.  Understanding of common technology platforms used in derivatives clearing
• Client Experience/Service.  Build and maintain strong relationships with our clients, both internal and external.  Manage expectations and where required, escalation.

• The ability to communicate across business lines, between Operations Management, Managed Service Change and IT Development.

• Experience The candidate should be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters

• Proven ability of managing and leading high performing teams, especially within a high-pressure environment, managing multi-tasking and prioritisation with time sensitive parameters.

• The ability to provide guidance and direction to empower and develop individuals and groups.

• Proactively identify areas for performance and control improvements.  Guide/encourage the team to propose solutions and take ownership of changes

• Constantly analyse productivity/output to identify potential enhancements or cost savings

• Articulate business cases to management/change/IT to execute and deliver on suggested improvements


• Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations.

• Understand business risks/impact and escalate to management where necessary

FIS JOB LEVEL DESCRIPTION

Career level management role. Full responsibility for management of their team, works under general direction from senior managers.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Managed Service Operations Analyst II(Loan Syndication, Reconciliations)

    5 days ago

    IND PUNE FLR, India FIS Capital Markets Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the team: We are a part of one of the...

  • Managed Service Change Analyst II

    3 days ago

    IND PUNE FLR, India FIS Capital Markets Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Managed Service Change Analyst IIAs the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the...

  • InP - Financial Services Account Associate I

    1 week ago

    IND PUNE FLR, India FIS Capital Markets Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Job Description About Team:The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data...

  • Service Head-Client Operations

    2 weeks ago

    Pune, Maharashtra, India service based companies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Alert Position -Service Head-Client OperationsExperience YearsWork location - Pune Responsible for delivery, transformation, client management and P&Lfor Customer Service and Global Service Desk Accounts Manage multiple accounts with a large team across multiplegeographies. Oversee Day to day SLAs and key deliverables Coordinates and partners...

  • Financial Services Account Associate II

    2 weeks ago

    IND PUNE FLR, India FIS Capital Markets Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    GENERAL DUTIES & RESPONSIBILITIES• Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value customers.• Addresses inquiries and performs account maintenance on deposits and money market accounts.• Assists customers by initiating payment investigations, maintenance...

  • Client Services Representative Senior

    2 days ago

    IND MUMB Flr, India FIS Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    GENERAL DUTIES & RESPONSIBILITIES• Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.• Provides support in research and resolution of problems and inquiries.• Interfaces with clients to determine present and...

  • Managed Service Operations

    6 days ago

    pune, India FIS Capital Markets Full time

    GENERAL DUTIES & RESPONSIBILITIESAs a Manager within the BPaaS Service Operations, you will be responsible for the timely and accurate execution of all day-to-day services.  This role requires key attention to detail, prioritization of work across the team, direct client interaction and a good understanding of Cleared Derivatives (ETD and OTC). You will...

  • Managed Service Operations

    1 week ago

    Pune, Maharashtra, India FIS Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/BusinessGENERAL DUTIES & RESPONSIBILITIESAs a Manager within the BPaaS Service Operations, you will be responsible for the timely and accurate execution of all day-to-day services.  This role requires key attention to detail,...

  • Managed Service Operations

    5 days ago

    Pune, Maharashtra, India FIS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessGENERAL DUTIES & RESPONSIBILITIESAs a Manager within the BPaaS Service Operations, you will be responsible for the timely and accurate execution of all day-to-day services. This role requires key attention to detail,...

  • Application Support

    7 days ago

    IND PUNE FLR, India FIS Capital Markets Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Application Support (Windows) Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all...