Customer Service Executive

2 weeks ago

Worli, Maharashtra, India KRISHGEN BIOSYSTEMS PRIVATE LTD Full time ₹ 30,000 - ₹ 60,000 per year

Job Summary:

We are seeking a proactive and detail-oriented Customer Service Executive with excellent communication skills to manage interactions with international clients. The ideal candidate will have a strong background in customer service, particularly in dealing with foreign clients, and proven experience in preparing accurate and timely quotations.

Key Responsibilities:

  • Communicate professionally with international clients via email, phone, and other platforms.
  • Understand customer requirements and provide prompt, accurate responses.
  • Prepare quotations, proposals, and pricing sheets tailored to customer specifications.
  • Coordinate with internal departments (sales, production, logistics, finance) to ensure timely and feasible quotations.
  • Track and follow up on quotations sent to clients and maintain a quotation database.
  • Handle customer inquiries, resolve complaints, and ensure high customer satisfaction.
  • Maintain updated records of customer interactions and transactions using CRM systems.
  • Provide after-sales support and follow up on customer feedback.
  • Stay updated with product knowledge and pricing to provide accurate information to clients.

Key Requirements:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably with international exposure.
  • Proven experience in preparing quotations and commercial offers.
  • Exceptional written and verbal communication skills in English.
  • Strong interpersonal skills and cultural sensitivity when dealing with foreign clients.
  • Proficient in MS Office (especially Excel, Word, Outlook); experience with ERP/CRM systems is a plus.
  • Detail-oriented with strong organizational and time-management abilities.
  • Ability to multitask and work under pressure in a fast-paced environment.

Preferred Skills:

  • Knowledge of export documentation and international trade (if applicable).
  • Additional language skills (optional but beneficial).
  • Experience in Manufacturing will be an added advantage.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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