
Customer Relationship Manager
15 hours ago
Job Summary:
The CRM for Land Rover is responsible for managing premium clientele, ensuring superior customer experience, and supporting sales/service teams to achieve customer satisfaction and loyalty.
Key Responsibilities:
- Act as a primary contact point for Land Rover customers.
- Handle client inquiries, complaints, and feedback promptly.
- Ensure smooth vehicle delivery process and after-sales support.
- Maintain CRM system records and track client engagement.
- Organize client events, test drives, and loyalty programs.
- Coordinate with service teams to ensure timely vehicle servicing.
- Build strong relationships with HNI and luxury clients.
Mandatory Skillset & Requirements:
- Excellent communication and presentation skills.
- Client handling experience in luxury automobile or hospitality.
- Strong organizational and problem-solving ability.
- Customer-focused with a professional attitude.
Preferred Qualifications:
- Bachelor's in Business Management / MBA.
- 3–5 years of CRM experience in premium brands
Job Type: Full-time
Pay: ₹35, ₹50,000.00 per month
Work Location: In person
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