Customer Relationship Manager

1 week ago


Worli, Maharashtra, India Sagar Fabrics Full time ₹ 3,50,000 - ₹ 5,00,000 per year

Job Summary:

The CRM for Land Rover is responsible for managing premium clientele, ensuring superior customer experience, and supporting sales/service teams to achieve customer satisfaction and loyalty.

Key Responsibilities:

  • Act as a primary contact point for Land Rover customers.
  • Handle client inquiries, complaints, and feedback promptly.
  • Ensure smooth vehicle delivery process and after-sales support.
  • Maintain CRM system records and track client engagement.
  • Organize client events, test drives, and loyalty programs.
  • Coordinate with service teams to ensure timely vehicle servicing.
  • Build strong relationships with HNI and luxury clients.

Mandatory Skillset & Requirements:

  • Excellent communication and presentation skills.
  • Client handling experience in luxury automobile or hospitality.
  • Strong organizational and problem-solving ability.
  • Customer-focused with a professional attitude.

Preferred Qualifications:

  • Bachelor's in Business Management / MBA.
  • 3–5 years of CRM experience in premium brands

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Work Location: In person

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