Customer Relationship Manager
1 week ago
Job Summary:
The CRM for Land Rover is responsible for managing premium clientele, ensuring superior customer experience, and supporting sales/service teams to achieve customer satisfaction and loyalty.
Key Responsibilities:
- Act as a primary contact point for Land Rover customers.
 - Handle client inquiries, complaints, and feedback promptly.
 - Ensure smooth vehicle delivery process and after-sales support.
 - Maintain CRM system records and track client engagement.
 - Organize client events, test drives, and loyalty programs.
 - Coordinate with service teams to ensure timely vehicle servicing.
 - Build strong relationships with HNI and luxury clients.
 
Mandatory Skillset & Requirements:
- Excellent communication and presentation skills.
 - Client handling experience in luxury automobile or hospitality.
 - Strong organizational and problem-solving ability.
 - Customer-focused with a professional attitude.
 
Preferred Qualifications:
- Bachelor's in Business Management / MBA.
 - 3–5 years of CRM experience in premium brands
 
Job Type: Full-time
Pay: ₹35, ₹50,000.00 per month
Work Location: In person
Speak with the employer
 
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