Hosting Services Analyst

It's fun to work at a company where people truly believe in what they are doing

Job Description:
Job Summary:

The Hosting Services Analysts works as a member of the Operations team within Epiq's Electronic Discovery division in Phoenix, Arizona. In this role, the Hosting Services Analyst is responsible for working on Document Productions and 3rd Party Hosting of data and will report directly to the Manager of Hosting Services. The purpose of this position is to work on critical and time sensitive document productions and also loading of client data to various Hosting Platforms. Strong attention to detail, high quality work product and frequent interaction with project managers is also a major function of this role. Work is performed across three shifts so it represents a 24 hour per day, 7 day per week and 365 days per year operation.

Essential Job Responsibilities

• Responsible for performing document productions which includes the creation of custom and complex metadata load files, natives files, text files and images. Also responsible for loading of client provided 3rd party data to multiple review platforms and performing custom modifications to the provided data as required
• Extensive review of custom and complex productions specifications is and considerable direct interaction with project managers is required
• Must be flexible in working long hours and have the ability to work earlier and later than their scheduled shift to meet often last minute and tightly compressed client deadlines
• Must possess a strong understanding of electronic discovery tools and technology with an advanced level understanding of eDiscovery Processing and data extraction
• Communicate and work with other company departments
• Generate reports from various database platforms to meet client requests
• Trouble-shoot and resolve issues prior to escalation to leads and managers

Qualifications & Characteristics

• Ability to use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution especially related to utilizing software/hardware or experience working with data
• Ability to coordinate multiple projects simultaneously and adapt to changing requirements and priorities
• Experience processing data in an Electronic Discovery environment strongly preferred but not required
• Strong Microsoft Office skills
• Exceptional attention to detail
• Ability to quickly learn and master new applications and processes
• Ability to effectively work independently and as part of a team
• Experience working under tight deadlines in a fast-paced technical environment is strongly preferred
• Demonstrates a sense of urgency, initiative and ownership
• Efficient work-style with an eye for continual process improvement
• Ability to learn customized proprietary software
• Excellent communication skills (written and verbal)
• Strong organizational skills and an extreme attention to detail is required
• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Preferred Qualifications & Characteristics

• Experience with one of the following Operating Systems preferred: Windows, UNIX, or Linux
• Experience with at least one of the following preferred: SQL, Oracle, Visual Basic/VBSCRIPT, SAS, C++, C#, XML, Java, ASP, DOS
• IT Helpdesk, Desktop Support or PC repair experience a plus
• Bachelor's degree preferred
• Knowledge of litigation support applications such as IPRO eCapture, Nuix, LAW, Relativity, Concordance, etc. a plus
• Ability to independently use SQL or MS Access to write queries for extracting and manipulating raw data a plus

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.