ROC Engineer

2 days ago

Mumbai, Maharashtra, India Accelirate Inc. Full time ₹ 6,00,000 - ₹ 8,00,000 per year
  • Act as a Level 1 Robotic Process Automation Support to provide first level of RPA production support and ensure smooth running of automations within the defined Service Level Agreements 
  • Bot Monitoring using dashboards and alerts 
  • First Level Troubleshooting and Resolution 
  • Escalation of issues to appropriate teams in case the initial triage and L1 troubleshooting steps does not resolve the issues. 
  • Interact closely with various functional and cross -functional teams for any dependencies and resolution of issues that are require external resolution. 
  • Review and handover of Business Exceptions 
  • Support Hotline and Ad-hoc BOT run requests 
  • Coordinate with Platform Vendor Support 
  • BOT Capacity/availability and Schedule Tracking 
  • Change management and runbook maintenance and tracking. 

Qualifications

  • 2+ years of experience 
  • Proficient in Support processes, preferably ITIL framework for support 
  • Proficiency in supporting windows-based environment 
  • Exposure to middleware and infra technologies 
  • Some exposure to RPA - UiPath (or other RPA platforms) 
  • Strong focus on providing service to the customer 
  • Able to work independently and in diverse, co-located and remote teams with flexibility to work is different shifts

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