Member Experience Manager

3 days ago


Lucknow, Uttar Pradesh, India Club Mahindra Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role

Youll be responsible for enhancing the end-to-end journey of our Club Mahindra members—from onboarding and holiday planning to feedback and retention. This role blends hospitality, data insights, and member advocacy to deliver exceptional service and build lasting relationships.

Key Responsibilities

Lead initiatives to enhance the member journey across all touchpoints: digital, phone, and in-resort

Analyze member feedback and usage patterns to identify opportunities for improvement

Collaborate with resort operations, sales, and customer service teams to deliver consistent, high-quality experiences

Develop and implement loyalty programs, engagement campaigns, and retention strategies

Resolve escalated member concerns with empathy and efficiency

Monitor KPIs such as NPS, member satisfaction, and renewal rates

What We're Looking For

8–12 years of experience in hospitality, customer experience, or member services—preferably in the timeshare or vacation ownership industry.

Strong understanding of member lifecycle and vacation ownership models

Excellent communication and interpersonal skills.

Data-driven mindset with experience using CRM and feedback tools.

Focused revenue generation approach.

Passion for travel, service excellence, and creating memorable experiences.

Why Join Us?

Be part of a team that's redefining vacation ownership

Work in a dynamic, guest-focused environment with opportunities to innovate

Competitive salary, travel perks, and professional development support

A culture that values empathy, collaboration, and excellence



  • Lucknow, Uttar Pradesh, India Achievers Credit Cooperative Society Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage member relationships through effective communication and relationship building* Collaborate with internal teams on event planning and execution* Ensure exceptional customer service at all times


  • Lucknow, Uttar Pradesh, India Thrdream Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Founding Technical Team Member | LucknowLooking for a founding technical team member(who can lead from 0 to 1 and beyond), we trying to build an edtech product to redefine how aspirants of competitive exams like UPSC, State PSC, SSC and various other prep for their current affairs.It is a large opportunity ready to be disrupted, as millions of students...


  • Lucknow, Uttar Pradesh, India Candidate Experience site Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview: As a Relationship Manager focusing on High Net Worth Customers, your primary responsibility will be to develop and cultivate strong relationships with existing and potential customers in the liabilities category. You will be expected to prioritize Category A customers and engage in individual efforts to acquire new customers through external...


  • Lucknow, Uttar Pradesh, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Band shall be Decided basis the work experience, team handling exp. and work scope (regional/global)Verifying payroll data: Payroll validation team member will be responsible for verifying payroll data to ensure that it is accurate and complete. This may involve reviewing timesheets, leave data calculating earnings and deductions basis allowances and...

  • Area Manager

    2 weeks ago


    Lucknow, Uttar Pradesh, India Ravikash Financial Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for an Area Manager located in Lucknow. The Area Manager will oversee and manage financial operations within their designated area. Responsibilities include developing and implementing business strategies, managing staff, ensuring customer satisfaction,...

  • General Manager

    4 days ago


    Lucknow, Uttar Pradesh, India Livspace Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:The General Manager - Sales & Design will play a pivotal role in overseeing the sales and design operations within Livspace. This position entails managing a dynamic team of sales and design professionals to drive revenue growth and enhance customer satisfaction. The ideal candidate will be responsible for developing sales strategies,...

  • Area Business Manager

    2 weeks ago


    Lucknow, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Area Business Manager-Business Loans-SalesManaging team of leaders and Relationship Managers at Regional Level Channel Management viz DSA Open Market & Direct Channel etc Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities,...

  • Center Manager

    1 week ago


    Lucknow, Uttar Pradesh, India Showffice Coworking Space Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Showffice (Officez Space Solutions Private Limited), we're redefining how work happens by offering beautifully designed coworking spaces, private cabins, and meeting rooms tailored for startups, freelancers, and growing teams. Whether you're building your next big idea or scaling your venture, our vibrant environment, high-speed...

  • Social media manager

    2 weeks ago


    Lucknow, Uttar Pradesh, India Digicrowd Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Digicrowd Solution, top IT and software development company offering thrilling career opportunities. We offer a vibrant work environment where innovation and collaboration thrive as a full-service digital marketing agency. Grow your skills with us as we tackle challenges and drive success with our strategic web development & digital marketing services. Join...

  • Program Manager

    7 days ago


    Lucknow, Uttar Pradesh, India CEDCOSS Technologies Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Day-to-day responsibilities of a program manager:● Initiate and drive project planning activities such as project change Control,Stakeholder Identification, risk & issues management, communication management,etc.● Responsible for developing project plans, procedures, reporting, goals, budgets and identifying resources needed.● Plan and monitor the...