Help Desk Coordinator

18 hours ago


Delhi, Delhi, India Impact Research and Measurement Pvt. Ltd. Full time

Company Description

Impact Research and Measurement Pvt. Ltd. is a leader in providing media research, media monitoring, and measurement services in India. As a pioneering organization in the industry, the company specializes in delivering insightful data and analyses. Through innovative methodologies, Impact Research empowers businesses to make informed decisions by leveraging media insights. Headquartered in India, it is a trusted partner for organizations looking to enhance their media strategies.

Role Description

This is a full-time on-site role for a Help Desk Coordinator located in Delhi, India. The Help Desk Coordinator will handle day-to-day tasks such as providing technical support, troubleshooting issues, and managing help desk inquiries to ensure prompt and effective resolution. The role also requires clear communication with team members and clients to address concerns efficiently and maintain high service quality. Additional responsibilities will include documenting solutions and contributing to process improvements.

Salary : Up to 3.6 LPA

Qualifications

  • Proficiency in Help Desk Support, and Troubleshooting
  • Strong Communication skills, both verbal and written
  • Excellent Analytical Skills to identify and solve problems effectively
  • Ability to work collaboratively in a team environment
  • Experience in customer service or support roles is advantageous
  • Familiarity with help desk software and tools is a plus

What we are looking for:

Excellent communication skills

Minimum Bachelor's degree

Ability to handle queries professionally and efficiently

Freshers are welcome to apply

Work Mode: Hybrid – 3 days a week from office

Location: Mohan Estate, New Delhi

If you or someone you know is interested, please share your CV at:

Come join our growing team and build your career with us

hiring #helpdesk #freshers #jobs #opportunity #careers #hr #supportexecutive
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