Client Relationship Management

2 hours ago

Gurgaon, Haryana, India Storch Consultancy Full time

Job Description

Company Overview

Storch Consultancy Pvt Ltd specializes in HR outsourcing and financial advisory services for businesses, with a strong emphasis on international solutions like bookkeeping and accounting. Located in Gurgaon and serving a diverse client base, Storch has a skilled team ready to help companies tackle financial and HR challenges, particularly those looking to expand internationally. As a part of the Operations Consulting industry, we pride ourselves on our comprehensive range of services and expert knowledge.

Job Overview

We are seeking a Fresher for the role of Telecaller at Storch Consultancy Pvt Ltd. This full-time position is based in Gurgaon and offers an exciting opportunity for individuals looking to kickstart their careers. The role involves interacting with prospective clients and handling various telecalling tasks to enhance customer engagement and service offerings.

Qualifications and Skills

  • Minimum of 0 years in any relevant field is required, making this position ideal for fresh graduates.
  • Proficient in outbound calling, with the ability to generate leads and set appointments effectively.
  • Demonstrated skills in cold calling, with the ability to reach out to new prospects efficiently.
  • Proven ability in inbound calling, ensuring timely and helpful responses to customer inquiries.
  • General telecalling skills, with excellent verbal communication and interpersonal skills.
  • A positive attitude and the ability to handle rejection professionally.
  • Must be skilled in calling (Mandatory skill), offering effective communication with clients over the phone.

Roles and Responsibilities

  • Engage in outbound calls to potential clients, discussing Storch's range of services and identifying business opportunities.
  • Utilize Salesforce to keep track of each interaction, ensuring all client data is updated accurately.
  • Execute cold calling strategies to introduce the company to prospective clients and build a robust sales pipeline.
  • Respond to inbound calls with professionalism, addressing customer queries or routing them to the appropriate department.
  • Manage and resolve customer complaints, providing detailed information and follow-up as necessary.
  • Maintain a consistent flow of communication with potential clients to nurture relationships and promote services.
  • Collaborate with the sales team to ensure seamless client acquisition and satisfaction.
  • Track client feedback and communicate insights to enhance the efficiency of telecalling operations.

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