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Executive - Technical Support

2 weeks ago

Pune, Maharashtra, India Atomberg technologies Full time US$ 80,000 - US$ 1,20,000 per year

Job Description

  • Provide technical support and hands-on troubleshooting for kitchen appliances.(min 3 to 4 years)

  • Conduct on-site service visits and ensure timely resolution of customer complaints.

  • Document service issues and maintain records in the enterprise service database.

  • Prepare and update technical manuals, service reports, and troubleshooting guides.

  • Collaborate with Engineering, Manufacturing, and Customer Support to resolve product-related issues.

  • Analyze recurring service complaints and provide feedback for product improvement.

  • Use tools like Excel & PPT for data monitoring, reporting, and analysis.

  • Maintain a proactive approach to identifying and resolving field service issues.

  • Coordinate with cross-functional teams to resolve customer concerns efficiently.

  • Understand and participate in the engineering change process including:

o DFMEA (Design Failure Mode and Effects Analysis)

o ECR (Engineering Change Request)

o ECN/EXC (Engineering Change Note / Change Control)

o CAPA (Corrective and Preventive Actions)

  • Candidate Requirements:

  • Technical Skills:

  • Sound knowledge of electrical systems, analog and digital circuitry.

  • Ability to diagnose issues and perform repairs independently.

  • Familiarity with tools and processes related to Engineering Change Management (DFMEA, ECR, EXC, CAPA).

  • Experience: 3–5 years in the product support/service field, preferably in the home/kitchen appliance sector.

  • Communication Skills:

  • Excellent verbal and written communication.

  • Strong email etiquette and interpersonal skills.

  • Other Requirements:

  • Must be a local candidate from Pune

  • Immediate joiners preferred (max 30-day notice period).

  • Data Analysis (Major excel work)

Open for career and referral

Job Snapshot

Updated Date

Job ID

JB1609

Department

Customer Experience

Location

Pune, Maharashtra, India

Experience

3 - 5 Years

Employee Type

Permanent