is Hiring Grad freshers

4 days ago

Navi Mumbai, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Requirements -Associate

Process: US HR Operations - Backoffice process

Work Experience months

Summary

  • Excellent communication skills are mandatory.
  • Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Service Agreement - Applicable for 1 year ( Mandatory)

Category - Back office/Customer query handling or data management

Working Conditions - Fixed evening shift (5 days working). Saturdays & Sundays are fixed off

Transport - Both way transport will be provided.

Education Skills - Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.

All 6 semester original mark sheets in hard copy are mandatory

Work Location - Airoli

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