Business Head

7 days ago

Cochin, Kerala, India B2B Travel Agency Full time US$ 90,000 - US$ 1,20,000 per year

Position Title: Business Head B2B Travel Agency (India)

Department: B2B Sales & Operations

Reports To: Vice President

Location: Cochin, India

The Business Head B2B Travel Agency will be responsible for leading the overall operations, sales, and growth of the Cochin branch. This role demands a strategic leader with strong industry knowledge, capable of managing key airline and supplier relationships, ensuring operational excellence, negotiating competitive deals, overseeing staff performance, and driving business expansion. The Business Head will serve as a vital link between the local office and the companys senior management team.

Key Responsibilities

1. Business Leadership & Strategy

  • Oversee the end-to-end operations of the B2B travel business PAN India.
  • Develop and execute strategies to meet revenue and profitability targets.
  • Monitor market trends and competitor activities to identify growth opportunities.
  • Drive business expansion through agent network growth and high-value partnerships.

2. Airline & Supplier Relations

  • Maintain and enhance relationships with airline partners, consolidators, and global distribution systems (GDS).
  • Negotiate competitive airfares, commission structures, and promotional deals.
  • Collaborate with suppliers to secure the best rates, incentives, and exclusive offers for agents.

3. Staff & Team Management

  • Lead, mentor, and motivate the team across sales, ticketing, operations, and support functions.
  • Set performance goals and monitor KPIs to ensure high productivity and service standards.
  • Conduct regular training and development programs to upskill staff.

4. Key Account Management

  • Build strong relationships with high-value B2B agents and corporate clients.
  • Provide personalized solutions to retain and grow key accounts.
  • Resolve escalations quickly to maintain client satisfaction and trust.

5. Operational Excellence

  • Ensure smooth functioning of ticketing, refunds, reissues, and customer support.
  • Implement cost control measures and streamline operational workflows.
  • Ensure compliance with company policies, IATA regulations, and industry standards.

6. Reporting & Coordination

  • Work closely with senior management to align local business goals with company objectives.
  • Provide periodic reports on sales performance, market feedback, and operational challenges.
  • Collaborate with finance for budgeting, forecasting, and payment collection.

Qualifications & Skills

  • Education: Graduate or Postgraduate in Business, Travel & Tourism, or related field.
  • Experience: Minimum 812 years in the travel industry, with at least 5 years in a senior leadership role in B2B or travel.
  • Strong network of airline and supplier contacts.
  • Proven track record in sales growth, deal negotiation, and business expansion.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in GDS systems (Amadeus, Sabre, Galileo) and travel technology platforms.
  • Ability to work under pressure and deliver results within deadlines.

Key Competencies

  • Strategic Thinking & Decision Making
  • Negotiation & Influencing Skills
  • Relationship Management
  • Leadership & Team Development
  • Market Awareness & Business Acumen
  • Problem-Solving & Conflict Resolution

Why Join BTA?

  • Be part of a growing travel agency with exciting career opportunities.
  • Work in a dynamic and collaborative team environment.
  • Enhance your skills with continuous learning and career development.

Apply Now

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