Floor Ops MUM Team Leader

DEMNavi Mumbai

Posted On

21 Oct 2025

End Date

20 Dec 2025

Required Experience

3 - 5 Years

Basic Section

No. Of Openings

0

Designation

Team Leader

Closing Date

20 Dec 2025

Organisational

MainBU

Cloud

Sub BU

DEM

ParentCC

COGS

CostCenter

COGS

Legal Entity

QualityKiosk Technologies Private Limited

Legal Entity Location

Navi Mumbai

Country

India

Region

India

State

Maharashtra

City

Navi Mumbai

Working Location

Ghansoli

Client Location

NA

Skills

Skill

TEAM HANDLING

LEADERSHIP

COMMUINCATION

Highest Education

B.TECH/B.E

CERTIFICATION

NON MANDATORY

Working Language

ENGLISH

JOB DESCRIPTION

JD No.

SM-TL

Role

Shift In Charge

Position/ Designation

Team Leader- Operations

Reporting to

Assistant Manager

Position Statement / Purpose:

A team leader is someone who provides direction, instructions and guidance to his team, for the purpose of achieving BU goal and SLA's. An effective leader will know his team member's strengths, weaknesses and motivations.

Key Deliverables (Key Result Areas):

• Stakeholder Management
• Communication Skills
• Client-facing skills
• Problem Solving Skills
• Ability to work as one team
• Adaptability
• Work under pressure
• Team Management

Key Responsibilities (Job Description):

• Project Management- Knowledge of Project life cycle and implementation skills.
• Stakeholder Management: Ability to connect and influence Internal and External Stakeholders to understand and fulfil their requirement.
• Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
• Client-facing skills: Ability to work with people at multiple levels.
• Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges.
• Ability to work as one team: Operate as a team and not in silos
• Adaptability: Understanding of new technologies and platforms.
• Work under pressure: Ability to work in a dynamic & pressure environment
• Team Management: Confident to drive the team independently

Key Performance Measures and KPIs:

• Delivering 100% as per SLA and SOP for the allocated zones
• Maintain and continuously improve the Service Quality of the Process
• Resolving customer complaints, challenges that are raised in his allocated zones.
• Accountable for team & people management, workload planning, process adherence and building team capability.
• Anticipates and meets the needs of both internal and external customers.
• Manage the entire shift for the allocated Zones. Forecast Staffing and Scheduling of activities for the team.
• Managing Attrition and Absenteeism of the team.
• Conduct monthly One-On-Ones and Annual PMS for the team
• Motivate and inspire team members, so that they can deliver beyond all constraints. Lead team building activities. Resolve team conflicts if any.
• Encourage creativity, risk-taking, and constant improvement of Team/ Process

• Manage/ identify material (Hardware and Software) on the floor as per requirement and raise it to the Logistics team. Identify Technical or IT related constraints if any and raise it to Operations Manager

• KPIs –

• o Performance
• Experience of 3 or more years of independently handling the team
• Domain knowledge - Any one of BFSI/ Ecommerce/ Automotive/ Fintech/ Payment Wallets etc.
• Excellent Verbal and Written communication skills.
• Analytical Approach & Logical Reasoning

• SLA customer satisfaction/ VOC

• Organizational Process Adherence

• Timely Applying leaves

• Attendance Discipline

• Skills Enablement

• LND Training

Mandated Certifications in the role:

• Certification courses related to domain & process

Linked Career Roles –

• Through learning and certifications, Internal Job Rotations available across the organization.

Background:

• Education:
• Graduate –in any stream or equivalent
• Work Experience:

• 3+ years of experience

• Technical

• Knowledge mobile browser testing (preferred)

• Knowledge of monitoring

• Behavioural/Soft Skills

• Effective communication skills and ability to articulate properly