Human Resources Service Excellence, Knowledge Management Specialist

Under limited supervision, ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audit, including date-sensitive changes and employee data.

Job Description

Avantor is looking for a dynamic, forward-thinking, and experienced Human Resources Service Excellence, Knowledge Management Specialist who will be responsible for delivering results against some of the most complex business and technology initiatives.

This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation – let's talk

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsible for overseeing the creation, distribution, utilization and management of Avantor's business processes and information. The Service Excellence Specialist in Knowledge Management is responsible for ensuring the effective management and utilization of knowledge resources to enhance service delivery and operational efficiency. This role involves analyzing service processes, identifying areas for improvement, and implementing knowledge management strategies to support organizational goals.

WHAT WE'RE LOOKING FOR:

• Assist in HR Knowledge Management activities within the Service Excellence team.
• Help update and maintain HR knowledge content such as FAQs, procedures, and basic training materials.
• Ensure information is accurate, up-to-date, and easy to access.
• Follow given guidelines for creating and maintaining content.
• Support routine checks to keep content relevant.
• Work with team members to update and organize knowledge base content.
• Collect information from different sources as guided.
• Ensure work follows company policies and standards.
• Basic awareness of knowledge management tools and practices.
• Good communication skills in English (written and spoken); knowledge of another regional language is a plus..

EXPERIENCE:

• 1+ years of relevant experience in HR Knowledge Management, Information Management, or a similar role.
• Bachelor's Degree preferred.
• Proficiency in using Knowledge Management systems and data analysis tools.
• Proven experience in analyzing, structuring, and transferring organization's knowledge effectively.
• Hands-on experience in creating, updating, and maintaining knowledge bases and conducting relevant quality checks.
• Experience in Knowledge Management role within HR or HR shared service environment.
• Familiarity with knowledge management principles, best practices, and industry trends

Workday, Service Now proficiency.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation