Product Consultant
2 days ago
Product Specialist (0-5yrs exp)
· Hand-on experience on pharma / projects and preferably with instrumentation background.
· Patience to listen and understand customer queries.
· Good Analytical and problem-solving skills.
· Willing to learn and quickly mingle with the team members.
· Flexible to travel for implementation.
· QAMS/DMS/LIMS Domain Knowledge is added advantage.
· Strong communication and oral skills are required.
· Should be able to lead the project and team.
· Should assist the customer all the way in the project execution
Primary Responsibilities:
· Demonstrate the Caliber products to Customers.
· On-site build Installations and configurations.
· Ensure thorough understanding of the customer requirements.
· Assist delivery lead in Project kickoff and project planning
· Execution of UAT/SAT (User Acceptance Test/Site Acceptance Test)
· Execution of Installation Qualification protocol
· Train the end-users on Caliber Products
· Installation of production build and Database maintenance plan creation
· Onsite support and customer call handling
· Reproduce the reported issues or test case at offshore
· Patch updating and maintenance
· Installation of training, UAT and production builds
· Execution of Operational Qualification
· Support to customer on PQ execution
· Interface Configurations.
· Execute test scripts
· Assist in internal validation of product
· Execute Validation scripts
· Document issues and deviations of on-site validation
· Review validation outputs with customer
· Prepare validation summary Report
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