MES Support Engineer

7 days ago

Chennai, Tamil Nadu, India UST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

3 - 5 Years

1 Opening

Chennai

Role description

Who we are:

At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary:

UST is looking for MES L1 support Engineer

The Opportunity:

Looking for technically skilled MES Level 1 Engineer for Chennai location.

What you need:

First point of contact for MES-related issues. Focuses on basic troubleshooting and user assistance.

Typical Responsibilities:

  • Monitor MES system s and dashboards.
  • Respond to user queries related to MES operations (e.g., login issues, data entry errors).
  • Perform basic troubleshooting (e.g., restarting services, checking connectivity).
  • Log incidents and service requests in the ticketing system.
  • Escalate unresolved or complex issues to L2 support.
  • Maintain documentation of known issues and resolutions.
  • Provide support during shift changes and production rollouts.

Skills Required:

  • Basic understanding of MES workflows and interfaces.
  • Good communication and customer service skills.
  • Familiarity with ticketing tools and standard operating procedures

Required Skills:

MES Level 1, Troubleshooting

Qualification:

  • Bachelor's degree

What we believe:

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

  • To support and promote the values of UST.

  • Comply with all Company policies and procedures

Skills

MES Workflows,L2 Support,Communication

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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