MES Support Consultant

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Themesoft Inc. Full time

Job Description: MES Support Consultant

Location: Chennai, India

Experience: 6 - 10 Years


Shift Requirement: Must be flexible and ready to work in shifts (rotational or fixed, as per business needs).


Overview

  • We are seeking experienced MES (Manufacturing Execution Systems) Support Consultants to provide expert functional and technical support for critical applications in a manufacturing environment. This role requires extensive hands-on experience supporting large-scale enterprise applications, a strong customer focus, and the ability to troubleshoot application issues.


Core Responsibilities

  • Application Support: Provide L2/L3 functional and technical support for MES applications, specifically Werum PAS-X and FTPS
  • Incident & Problem Management: Manage and resolve incidents and problems in alignment with ITIL best practices, ensuring minimal disruption to manufacturing and quality operations.
  • Troubleshooting: Perform in-depth technical analysis and troubleshooting, including system logs review, database query execution, and code analysis (where applicable) to diagnose and resolve application issues.
  • Configuration & Maintenance: Execute system configuration, master data updates, and application maintenance tasks (e.g., patch deployment, system health checks).
  • Documentation: Maintain comprehensive documentation for support procedures, system configurations, and incident resolutions.
  • Stakeholder Communication: Effectively communicate with business users, IT teams, and external vendors regarding issue status, resolution, and system availability.


Mandatory Skills and Experience

MES Expertise:

  • 6-10 years of hands-on functional and technical support experience with enterprise MES applications.
  • Mandatory practical experience supporting Werum PAS-X and/or FTPS (or similar leading MES platforms).
  • Strong understanding of core Manufacturing Processes (e.g., Batch Execution, Electronic Batch Records (EBR), Equipment Management).


Technical Skills:

  • Proficiency in SQL (writing queries for data analysis and troubleshooting).
  • Experience with Application Integration concepts and troubleshooting (e.g., interfaces with ERP, LIMS).


Process & Soft Skills:

  • Excellent problem-solving, analytical, and communication skills.
  • Experience working in an ITIL-based support environment.


Nice-to-Have Skills

  • Direct knowledge of Manufacturing IT application architecture and landscape.
  • Experience in the Pharmaceutical, Life Sciences, or regulated manufacturing industry.
  • Familiarity with other supporting technologies (e.g., Reporting tools, OS/Server maintenance).

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