Senior Operations Manager

Operations Manager – Office of the Managing Director

Reporting to:
MD & Director

Experience Required:
15–18 years in Operations, Business Administration, or Project Management, with proven experience in execution-heavy roles supporting senior leadership in high-pressure environments.

Number of Openings:
3

Job Summary

We are seeking a highly structured, execution-driven Operations Manager to work closely with the Executive Assistant in supporting the MD/Director. Confidentiality, professionalism, and precise communication are crucial as you will handle sensitive information and drive critical operational outcomes.

This role requires strong operational leadership, rapid turnaround (TAT) improvement, cross-department coordination, and disciplined follow-through. You will convert leadership directives into actionable workflows, ensure alignment across teams, and maintain on-ground execution quality, enabling the MD/Director to function with maximum efficiency.

Key Responsibilities

1. Strategic & Operational Execution

• Translate MD/Director directives into actionable, time-bound operational plans.
• Drive execution across teams with strict follow-up to reduce TAT and ensure closures.
• Proactively identify roadblocks, gaps, and resource needs.
• Monitor progress through dashboards, trackers, and structured workflows.

2. Vendor, Partner & External Liaison

• Manage vendor relationships jointly with the EA.
• Conduct site/vendor visits and quality checks.
• Ensure compliance with agreed timelines and deliverables.

3. Cross-Department Coordination

• Serve as the communication and alignment bridge between leadership and functional teams.
• Ensure clarity of deliverables, expectations, and timelines.
• Conduct regular check-ins and escalate risks where needed.

4. Process Management & Optimization

• Build, refine, and implement SOPs to streamline operations.
• Strengthen systems for follow-ups, reporting accuracy, and timely completion.
• Improve team alignment, documentation flow, and operational discipline.

5. Project & Initiative Oversight

• Lead execution of key initiatives from the MD's office.
• Ensure adherence to timelines, budgets, and quality standards.
• Provide concise updates and insights to support decision-making.

6. On-Ground Monitoring

• Visit office locations, events, and vendor sites as required.
• Verify on-ground execution and resolve issues in real time.

7. Collaboration with Executive Assistant

• Operate as a two-member support unit for the MD/Director.
• Align on priorities, action points, and operational requirements daily.
• Divide responsibilities to enhance efficiency and execution speed.

8. Reports & Analytical Support

• Prepare dashboards, MIS reports, and productivity trackers.
• Analyse operational performance and business trends.
• Support creation of review materials and presentations.

What We're Looking For

• Strong execution mindset with a bias for action, results, and TAT reduction.
• High confidentiality and ability to handle sensitive information with discretion.
• Ability to manage multiple priorities and deadlines.
• Influence without authority across teams and departments.
• Practical problem-solving with strong on-ground understanding.
• Ability to bring structure to fast-moving, evolving environments.

Key Skills & Attributes

• Operational Excellence:
  Strong process, workflow, and SOP management.
• Communication Mastery:
  Fluency in English & regional languages; crisp communication across levels.
• Tech Proficiency:
  MS Office, Google Workspace, project management tools, trackers.
• Stakeholder Management:
  Strong internal and external coordination capabilities.
• Analytical Thinking:
  Command over reports, numbers, and insights.
• High Organization:
  Strong documentation, planning, and execution discipline.
• Professional Presence:
  Confident, well-groomed, and business-ready.
• Discretion & Confidentiality:
  Trusted to handle sensitive and strategic information.