Jira Administrator

2 weeks ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Position Purpose

Resource hired through this JD will be responsible for managing and supporting functional/APS support of the tools like Jira/Confluence etc. Providing day-to-day user support and fixing production issues concerning the tools.

Responsibilities

Direct Responsibilities

  • Atlassian Jira set-up & configuration (Installation, security, Administration, Plug-ins, JIRA Rest API's knowledge)
  • Atlassian Confluence set-up & configuration (Installation, security, Administration, Plug-in's, Confluence Rest API's knowledge)
  • Integration of JIRA & Wiki with other Atlassian Tools (Bitbucket/Jenkins/Bamboo)
  • Knowledge on Ansible/Groovy Scripting/Script Runner
  • Liaising with Infrastructure and IT Security teams to open appropriate ports and routes
  • Writing automation scripts (Unix Shell / Windows PowerShell / Python)
  • Mange the platform/tools in run mode – Jira and Confluence (non-inclusive list below)
  • Onboarding applications / users to central platform
  • Support application teams for platform related issues/performance tuning
  • Tool Administration, version / plug-in upgrade – testing, roll-out
  • Set-up and run housekeeping jobs (clean-up, archive etc.)
  • Help optimize the end-to-end process
  • Knowledge of file transfer protocols like CFT, FTP and SFTP.
  • Delivery focused and positive problem-solving attitude
  • Good experience with Ansible
  • Good experience in automation using Ansible, Python and Jenkins
  • Desire to learn new technologies
  • Being able to translate business requirements into actionable tasks
  • Strong time management and prioritization
  • Experience in setting up KPIs and reports to measure platform and service performance
  • Able to demonstrate initiative and flexibility.
  • Fluent in English.
  • Degree educated.

Contributing Responsibilities

  • Strong experience with Java/Web architecture (esp. Apache Web server and Tomcat Application server).
  • Experience with Atlassian products (Jira, Confluence, Jira Align) & Jenkins
  • Experience architecture design, configuration management, system setup (Linux/ RedHat).
  • Provide high quality, efficient support services to business users while adhering to support standards, as determined by support management.
  • Investigate incidents and determine root causes in application (web front-end, JVM...), databases (Oracle) and system (Linux).
  • Upgrade activities of different tools.
  • Incident Management and Reporting.

Technical & Behavioral Competencies

  • Production Support Experience
  • Performance Management

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