Special Services Representative- Senior

Special Services Local; Customer Interaction for Quotes; Bookings & Queries; Customer Retention; Customer Satisfaction; Execute Standard Operating Procedures per Product; Gross Margin Achievement/ Growth; Job Conversion; Policy & Procedure Compliance; Revenue Achievement/ Growth; Service Performance; Vendor Usage; Provide support for RFQ/RFI and support requirements by bundling available capabilities for our vendor pool

Pre-Sales
What you will do
:

• Driving new business with identifying prospects in the Healthcare industry and recording/updating their pipeline
• Meet Healthcare customers face to face (when needed) basis the guideliness from the organization and supervisor
• Creating and presenting pricing proposal for domestic + international Healthcare enquiries/RFQ

Post-Sales

• Complete Monitoring to ensure smooth execution of shipment Analysis of the customers and explore the growth opportunity in Healthcare volume /revenue
• Working with cross functional teams to ensure customer's concern are timely addressed.
• Involves representing the organization to our current and potential customers in face-to-face interactions

Administration

• FORWARD PLANNING Plans and organizes own work on daily / weekly basis. RESPONSIBILITY PROCESS
• Follows and provides input on new and existing procedures or processes. Regular interaction with First Line Management./Regular interaction with Senior Management.
• Continual interaction with External Customers.

You will be a great fit if you

• You have Healthcare/Clinical trials/IMP drugs/Biological samples/kits,etc experience (sales + operations knowhow of Healthcare industry) in any organisation that specialises in Healthcare logistics
• You understand the different packaging solutions for temp sensitive Healthcare shipments and have strong understanding of Indian/Global vendors specialising in temperature controlled package movement
• Good presentation skills, influencing & persuasion skills, negotiation skills, written & verbal communication skills, networking skills

Knowledge, Skills And Abilities

• Business acumen
• Global Perspective
• FedEx Knowledge
• Healthcare Industry knowledge
• Strong presentation skills
• Influencing and persuasion skills
• Negotiation skills
• Excellent written and verbal communication skills
• Networking skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.