
Workforce Management Analyst
4 days ago
Job Title: Workforce Management Executive (Travel Industry)
Location: Mohali (Onsite)
Job Description:
We are looking for a Workforce Management (WFM) Executive with prior experience in the travel industry to join our team at our Mohali office. The ideal candidate should have a strong understanding of WFM processes and the ability to manage resources efficiently.
Requirements:
- Minimum 1 year of experience in Workforce Management (WFM) within the Travel Industry
- Strong analytical and planning skills
- Ability to handle real-time monitoring, scheduling, and forecasting
- Excellent communication and coordination skills
Work Mode: Onsite
Location: Mohali
Job Opening: Workforce Management (WFM) Executive
Location: Mohali (Onsite)
Experience Required: Minimum 1 Year in Travel Industry (WFM)
We are looking for a Workforce Management Executive to join our team in Mohali. The ideal candidate should have prior experience in the Travel Industry WFM domain with strong analytical and planning skills.
Key Responsibilities:
- Real-time monitoring of call queues and agent productivity
- Forecasting, scheduling, and capacity planning
- Preparing daily, weekly, and monthly reports
- Ensuring SLA adherence and workforce optimization
- Coordinating with operations and management teams for smooth workflow
Required Skill Set:
Workforce Management (WFM) expertise
Good knowledge of Travel Industry processes
Strong analytical and problem-solving skills
Proficiency in Excel, MIS & reporting tools
Knowledge of workforce tools (NICE, IEX, Aspect, or similar)
Excellent communication & coordination skills
Mode of Work: Onsite (Mohali)
If you have the skills and passion for WFM, we would love to hear from you Apply now or share your profile at
For more details contact
wfm #analyst #travelindustry #WorkForcemanagement #nightshiftJob Type: Full-time
Pay: ₹20, ₹35,000.00 per month
Application Question(s):
- Are you comfortable with the night shift?
- Do you have experience in travel industry?
Location:
- Mohali, Punjab (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
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