Workforce Management Analyst

2 weeks ago

Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 4,20,000 per year

Job Title: Workforce Management Executive (Travel Industry)

Location: Mohali (Onsite)

Job Description:

We are looking for a Workforce Management (WFM) Executive with prior experience in the travel industry to join our team at our Mohali office. The ideal candidate should have a strong understanding of WFM processes and the ability to manage resources efficiently.

Requirements:

  • Minimum 1 year of experience in Workforce Management (WFM) within the Travel Industry
  • Strong analytical and planning skills
  • Ability to handle real-time monitoring, scheduling, and forecasting
  • Excellent communication and coordination skills

Work Mode: Onsite

Location: Mohali

Job Opening: Workforce Management (WFM) Executive

Location: Mohali (Onsite)

Experience Required: Minimum 1 Year in Travel Industry (WFM)

We are looking for a Workforce Management Executive to join our team in Mohali. The ideal candidate should have prior experience in the Travel Industry WFM domain with strong analytical and planning skills.

Key Responsibilities:

  • Real-time monitoring of call queues and agent productivity
  • Forecasting, scheduling, and capacity planning
  • Preparing daily, weekly, and monthly reports
  • Ensuring SLA adherence and workforce optimization
  • Coordinating with operations and management teams for smooth workflow

Required Skill Set:

Workforce Management (WFM) expertise

Good knowledge of Travel Industry processes

Strong analytical and problem-solving skills

Proficiency in Excel, MIS & reporting tools

Knowledge of workforce tools (NICE, IEX, Aspect, or similar)

Excellent communication & coordination skills

Mode of Work: Onsite (Mohali)

If you have the skills and passion for WFM, we would love to hear from you Apply now or share your profile at

For more details contact

wfm #analyst #travelindustry #WorkForcemanagement #nightshift

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Application Question(s):

  • Are you comfortable with the night shift?
  • Do you have experience in travel industry?

Location:

  • Mohali, Punjab (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

Speak with the employer

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